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SCSM 2012: Change Request in the self service portal RRS feed

  • Question

  • Hi All,

     

    I installed the SCSM2012 beta included the self service portal.

    It works very fine, but I have a question:

    After few customizations: I can enter a new incident or a new service request based on my own template.

    But I cannot create a Change Request Template to publish into the portal.

    I can for exemple publish the Generic Incident template, but i cannot saw a similar template for the Change Request.

    How I can do this?

     

    Thanks for your help


    MIKE
    Thursday, November 17, 2011 10:22 AM

Answers

  • Hi,

    In the current build it's not possible to create Request Offerings based upon a Change Request template. Hopefully this feature will be included in later builds of the SCSM2012 Beta and in the RTM version.

    Regards
    //Anders


    Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se
    Monday, November 21, 2011 2:11 PM

All replies

  • Any idea???

    My customers wants to see the Change Request into the self service portal.

    How I can do this? Developping our own webparts or others?

     

    Thanks


    MIKE
    Monday, November 21, 2011 12:10 PM
  • Hi,

    In the current build it's not possible to create Request Offerings based upon a Change Request template. Hopefully this feature will be included in later builds of the SCSM2012 Beta and in the RTM version.

    Regards
    //Anders


    Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se
    Monday, November 21, 2011 2:11 PM
  • Currently there is no plan to support Change requests in SM 2012 Beta/ RTM version.
    Paresh
    • Proposed as answer by Karin Meier Thursday, December 29, 2011 12:54 AM
    Tuesday, November 29, 2011 2:26 AM
    Answerer
  • That's really bad if that's true. It looks like it would have been easy to do as Microsoft did it for incident.  That was the first thing I tried to do with the Self-Service Portal once I got it up and running in SCSM2012 Beta.

    -Sylvain

    Tuesday, November 29, 2011 7:50 PM
  • Hi

    Is it possible already in RTM ?

    Friday, April 13, 2012 10:40 AM
  • Hello there,

    No it's not possible - although You might consider using Runbook for creating Change Request when Service Request is created.

    Cheers

    Tuesday, December 4, 2012 1:04 PM
  • Hello there,

    No it's not possible - although You might consider using Runbook for creating Change Request when Service Request is created.

    Cheers

    Hi there.. is there any steps or guides to show how it is usually done for using runbook to create change request when service request is created?

    Jeron@Microsoft Technet

    Thursday, July 17, 2014 3:47 AM