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Blackberry desktop manager RRS feed

  • Question

  • Hello,

    We have subscribed to Exchange Online and we are having problems with our Blackberries:

    - We are based in France and use the EMEA servers

    - We have a BIS plan, not a BES

    - We use the Blackberry desktop manager to synchronize our tasks, calendars and notes

    - We use Outlook 2007 and Windows 7

    - Everything was working fine before moving to Exchange Online. We had simple POP accounts

    - we've tried resetting the Blackberries to factory settings a few times already, and reinstalling the blackberry desktop managers

     

    Here are the problems:

    - On some blackberries, synchronization works fine a couple of times. The desktop manager then gets mixed up between Outlook and the Blackberry and cannot match up existing appointments: it creates duplicates on the blackberry or tries removing appointments in Outlook

    - On some blackberry, the desktop manager does not find Outlook as an option to synchronize. It finds Outlook Express however. We've tried reinstalling to no help.

    Has anyone else encountered this type of problems?

    Thank you

     

    Tuesday, May 25, 2010 9:37 AM

Answers

  • What version of BlackBerry Desktop Manager is in use?

     

    Also, Research in Motion provides a solution center for troubleshooting BlackBerry Desktop Manager that may offer a solution here: "http://na.blackberry.com/eng/support/software/desktop.jsp".


    Todd D | Tier III Support Engineer | Microsoft Online Services Technical Support
    Monday, May 31, 2010 10:53 PM

All replies

  • Hi AdminIAC,

     

    A Microsoft Exchange email account is setup with the BlackBerry Internet Service using the IMAP protocol. The IMAP protocol allows all email messages to be stored and accessed directly on the messaging server instead of being downloaded to an email application.

     

    Note: BIS only provides e-mail synchronization with Exchange Online.

     

    Here are the steps to configure BIS: -

     

    1. Go to your wireless provider's BIS site.

    2. Click Setup Account.

    3. Enter your e-mail address and password.

    4. At this point, BIS auto-discover prompts you for additional information. Select the radiobutton for the option ‘I will provide the settings to add this email account’, and then clicknext.

    5. On the Select Account Type screen, select the radio button for the option ‘This is my workemail account’, and click next.

    6. On the Set up an Existing Work Email Account screen, select radio button option for ‘I canaccess my email account using a Web browser (Outlook Web Access)’, and click Next.

    7. Enter the OWA URL for your location as follows:

    North America - https://red001.mail.microsoftonline.com/owa

    Europe - https://red002.mail.emea.microsoftonline.com/owa

    Asia - https://red003.mail.apac.microsoftonline.com/owa

    For "User Name", enter the email address you use to sign in to Microsoft Online Services (abc@xyz.com).

    For "Password", enter the password you use to sign in to Microsoft Online Services.

    For "Email address", enter the email address you use to sign in to Microsoft Online Services(abc@xyz.com).

    For "Mailbox name", leave blank.

     

    Your Microsoft Online Services e-mail account should now be successfully added to your list of"Valid Email Accounts" for Blackberry Internet Service. A new mailbox will appear on yourBlackberry shortly.

     

    Hope this helps.

     

    Rock Wang


    Rock Wang– MSFT
    Wednesday, May 26, 2010 3:49 AM
  • Hi Rick,

    Thank you for your reply. Actually we have no problems getting emails with the Blackberry. The issue is synchronizing the tasks, calendars and notes through the Blackberry Desktop Manager (it's a client installed on the computers synchronizing through a direct cable/wire, typically for users who dont have a BES). The client normally syncs the PST or OST file with the Blackberry.

    It was working fine with our POP email provider, but it's not working with Exchange Online.  

    Has anyone else experienced this type of issue?

    Wednesday, May 26, 2010 9:00 AM
  • What version of BlackBerry Desktop Manager is in use?

     

    Also, Research in Motion provides a solution center for troubleshooting BlackBerry Desktop Manager that may offer a solution here: "http://na.blackberry.com/eng/support/software/desktop.jsp".


    Todd D | Tier III Support Engineer | Microsoft Online Services Technical Support
    Monday, May 31, 2010 10:53 PM