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BSoD after starting up computer & Pauses. RRS feed

  • Question

  • Bright and early, i turned on my computer and once the desktop appeared, it crashes, happen twice during this month so i'm kinda wondering whats happening..

    Here's a dump file : http://cid-be25f3563e75881e.office.live.com/self.aspx/.Public/081710-29655-01.dmp

    And sometimes, my computer freeze up, unable to move/ or no anything, Ctrl-Alt-Del doesn't work as well but after 2 minutes or so, everything i tried to do happens, kinda annoying that it freezes every now and then..

     

    Oh yeah, i forgot, My 'Windows Explorer' kept crashing.. last night it crashes 5 times which pissed me off.. 

    Tuesday, August 17, 2010 3:04 AM

Answers

  • Also, consider installing the following hotfix:

    http://support.microsoft.com/kb/979538

    There is a link at the top of the article to request the hotfix.

    If you install the hotfix and the BSODs continue please provide the minidump file(s).

    • Marked as answer by Arthur Xie Thursday, August 19, 2010 3:02 AM
    Tuesday, August 17, 2010 1:05 PM

All replies

  • Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    This bug check indicates that a system thread generated an exception that the error handler did not catch.

    You have this cause:

    0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.

    Because it happens with the USBVideo driver, update your webcam drivers and also check the RAM for errors (memtest86+)

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, August 17, 2010 12:31 PM
  • Hmm, I can't find the driver in 'driver manager' to update, I searched dell and got to result..

    I'm using a Dell Inspiron 14R

    and sorry, how to use Memtest86+?

    Tuesday, August 17, 2010 12:39 PM
  • Download memtest86+ [1], burn a new bootable CD from the ISO, reboot your PC and scan your RAM 4-5hours for errors.

    André

    [1] http://www.memtest.org/download/4.10/memtest86+-4.10.iso.zip
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, August 17, 2010 12:41 PM
  • Also, consider installing the following hotfix:

    http://support.microsoft.com/kb/979538

    There is a link at the top of the article to request the hotfix.

    If you install the hotfix and the BSODs continue please provide the minidump file(s).

    • Marked as answer by Arthur Xie Thursday, August 19, 2010 3:02 AM
    Tuesday, August 17, 2010 1:05 PM
  • Oh wow, 5 hours!? ... ... i guess i would do it once i get a disk and when i plan to go out for a day./ Thanks..
    Tuesday, August 17, 2010 3:23 PM
  • First try the hotfix from auggy, if this doesn't fix it,run the memtest. More runs are better to check the RAM.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, August 17, 2010 10:29 PM
  • "Alright"
    Wednesday, August 18, 2010 2:32 AM
  • thanks!
    Wednesday, August 18, 2010 2:33 AM
  • You may boot in Clean Boot Mode as BSOD can be caused by programs that are running in kernel mode.

    Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists in Clean Boot Mode you can try to check the driver signature. To do so, in Start Search box enter sigverif.exe. Then click the start button in “File Signature Verification”. In the result list, please pick up *.sys files, rename one of them and then shut down or restart to check if the issue still occurs. If the issue persists, rename another *.sys file listed in the result of driver signature verifying, and check result again. By doing so we can determine which un-singed driver is the root cause.

    Another way is enable muni-dump and use Windbg. Please refer:

    How to read the small memory dump files that Windows creates for debugging

    You may paste the result in your next post for analyzing.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Edited by Arthur Xie Wednesday, September 1, 2010 7:53 AM
    Thursday, August 19, 2010 3:04 AM
  • "Alright, i'll give it a try if BSoD appeared again.. Thank you~"
    Thursday, August 19, 2010 3:08 AM