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Unable to view Azure RMS protected email in OWA RRS feed

  • Question

  • Hi,

    I have integrated Exchange on-premises 2013 with Azure RMS. I am able to get the templates in OWA and send protected emails but the recipient is unable to view the mail. This is the error message we are getting ' There was a problem opening this rights protected message. Code:- 2147168488'

    Please help.

    Wednesday, October 7, 2015 7:31 AM

All replies

  • The full outlook client will need to be able to download the templates from Azure directly (it won't talk to the connector).

    Do you see the templates in the MSIPC folder (%localappdata%\Microsoft\MSIPC\templates)?

    Can you run the RMS Analyzer on the client and see if we get any errors?

    http://www.microsoft.com/en-us/download/details.aspx?id=46437


    Tuesday, October 13, 2015 11:28 PM