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Windows Experience Index RRS feed

  • Question

  • Windows Experience Index is Not Working
    Thursday, April 3, 2014 7:52 AM

Answers

  • update your graphic card

    http://windows.microsoft.com/en-us/windows/what-is-windows-experience-index#What-is-windows-experience-index=windows-8

    If your base score or sub scores can't be updated
    The following conditions might prevent Windows from updating the Windows Experience Index:
    • Running on battery power.‌ Windows automatically tries to conserve power when running on a battery alone. So if your PC is running on battery power, a performance assessment won't reflect its true capabilities. Plug your PC in, and then re-run the assessment.
    • Not enough free drive space. When you assess your PC, the Windows Experience Index creates a test file on your hard drive. If there's not enough free space to create the test file, the assessment can't be completed. You can use the Disk Cleanup tool to free up space. For more info, see Delete files using Disk Cleanup.
    • The assessment is already running. If you're already running a Windows Experience Index assessment, your scores can't be updated.
    • The video driver is older. If your PC is using an older version of the video driver, your scores might not be updated.
    • No multimedia support. If your PC doesn't have multimedia support, your scores can't be updated.

    But I don't think you can rely on this feature. But its fun tho
    • Edited by britishdhez Thursday, April 3, 2014 8:20 AM
    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Thursday, April 3, 2014 8:20 AM
  • Windows Experience Index is Not Working

    Hi, 

    You can also try to reset BIOS to check the results. 

    I suggest you contact the manufacturer to do this to avoid unexpected error. 


    Kate Li
    TechNet Community Support

    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Friday, April 4, 2014 1:19 PM
  • Hi Manish,

    You didn't tell us what is happening other than it is not working. Is there an error message? Please check this article to confirm this is what you did. Let us know what happens when you do the step?

    http://atechjourney.com/windows-8-1-windows-experience-index.html/

    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Friday, April 4, 2014 3:11 PM
  • The graphical interface to the Windows Experience Index no longer exists in Windows 8.1.  Please review this article.

    Carey Frisch

    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Friday, April 4, 2014 4:04 PM

All replies

  • update your graphic card

    http://windows.microsoft.com/en-us/windows/what-is-windows-experience-index#What-is-windows-experience-index=windows-8

    If your base score or sub scores can't be updated
    The following conditions might prevent Windows from updating the Windows Experience Index:
    • Running on battery power.‌ Windows automatically tries to conserve power when running on a battery alone. So if your PC is running on battery power, a performance assessment won't reflect its true capabilities. Plug your PC in, and then re-run the assessment.
    • Not enough free drive space. When you assess your PC, the Windows Experience Index creates a test file on your hard drive. If there's not enough free space to create the test file, the assessment can't be completed. You can use the Disk Cleanup tool to free up space. For more info, see Delete files using Disk Cleanup.
    • The assessment is already running. If you're already running a Windows Experience Index assessment, your scores can't be updated.
    • The video driver is older. If your PC is using an older version of the video driver, your scores might not be updated.
    • No multimedia support. If your PC doesn't have multimedia support, your scores can't be updated.

    But I don't think you can rely on this feature. But its fun tho
    • Edited by britishdhez Thursday, April 3, 2014 8:20 AM
    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Thursday, April 3, 2014 8:20 AM
  • Windows Experience Index is Not Working

    Hi, 

    You can also try to reset BIOS to check the results. 

    I suggest you contact the manufacturer to do this to avoid unexpected error. 


    Kate Li
    TechNet Community Support

    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Friday, April 4, 2014 1:19 PM
  • Hi Manish,

    You didn't tell us what is happening other than it is not working. Is there an error message? Please check this article to confirm this is what you did. Let us know what happens when you do the step?

    http://atechjourney.com/windows-8-1-windows-experience-index.html/

    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Friday, April 4, 2014 3:11 PM
  • The graphical interface to the Windows Experience Index no longer exists in Windows 8.1.  Please review this article.

    Carey Frisch

    • Marked as answer by kelvin_hsu Tuesday, April 15, 2014 1:27 AM
    Friday, April 4, 2014 4:04 PM