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Skype for Business Mac Client -- Displays previous conversation history RRS feed

  • Question

  • Hello,

    With a recent update to Skype for Business on the Mac, our users are seeing previous conversations displayed when they create new conversations. For example, I had a SFB conversation with a co-worker on April 11th. Today, when I choose to start a conversation with this co-worker, I see that conversation listed in the conversation window, even though this is a new conversation unrelated to the previous one.

    Worse, when today's conversation is saved to conversation history, it includes the conversation from April 11th! It makes it extremely difficult to search through conversations, because the relevant part of new conversation starts in the middle of the saved message.

    We have looked through the preferences, but don't see any way to turn off this new "feature".

    This behavior only affects the Mac SFB client. The Windows SFB client does not display previous conversation history.

    Has anybody else seen this feature and figured out a way to turn it off?

    Thanks in advance.

    Steve

    Monday, May 1, 2017 8:09 PM

All replies

  • Hi Steve,

    Did this issue only appear on the specific client ? I did a test on SFB for MAC, it works fine. Based on my research, there is no option in SFB on MAC to modify if you could display conversation history with previous conversation history when you open a new window.

    So for this issue, we suggest you delete SFB cache files and install the latest update for your SFB for MAC.

    If the issue persists, please try to reinstall SFB MAC client.


    Regards,

    Alice Wang


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    Tuesday, May 2, 2017 6:47 AM
  • Everybody who has the latest version of SFB on the Mac has this problem. We just got another update, so the version is 16.6.333. The update uninstalls the previous version.

    As an example of the problem, I have attached a screen shot. I haven't had a conversation with Andy since Monday. When I choose to start a conversation with him today (Thursday) I still see our conversation from Monday. I have restarted my computer at least 4 times since then, so it's not some leftover in the application. SFB is purposely displaying the conversation history.


    Thursday, May 4, 2017 7:52 PM
  • Hi steve,

    Did you try to delete SFB cache files or reinstall the SFB client?


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 9, 2017 9:10 AM
  • Unfortunately, that these actions didn't change the behavior. Even if they had, I sure wouldn't look forward to having to do this on dozens of machines that are experiencing the problem.

    It seems like a bug to me.

    Steve

    Friday, May 12, 2017 7:07 PM
  • Hi steve,

    Thanks for your response.

    For test purpose, we suggest you reinstall the SFB MAC client on one computer test if the issue persists.

    I will send E-mail to discussion group to confirm if this issue is a bug, if any information, I will share the result in our forum.

    Thanks for your understanding and patience.


    Regards,

    Alice Wang


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 15, 2017 5:54 AM
  • I just had another user ask about this issue today. It's been 6 months, and we still have this problem occurring with the Mac version of Skype for Business. Unlike the Windows version, which starts a new conversation with a blank canvas, the Mac version continues to pollute the beginning of the conversation with leftovers from earlier conversations. This makes the Conversation History feature in Outlook next to useless, as the same conversation appears in multiple messages. It's difficult to tell where the new conversation begins.

    Surely somebody at Microsoft has seen this issue by now.

    Steve

     
    Friday, December 15, 2017 7:16 PM