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Help with BAD_POOL_HEADER BSODs RRS feed

  • Question

  • On Windows 7 Pro 64-bit, fully patched, I am getting these at random times (even when idle) a few times a day.

    Nothing whatever results from the "let us see whether there is any known solution"-type window on reboot. 

    I have run Microsoft Memory Diagnostic and MemTest86+ for half a day recently without getting any memory errors. 

    I would be surprised if there's any malware present, since KIS 2012 is installed, and I occasionally scan with Malwarebytes, SuperAntiSpyware and HitMan Pro.

    Nir Sofer's BlueScreenView says "caused by driver" ntoskrnl.exe, Parameter1 is 00000003, "caused by address" is ntoskrnl.exe+7fd00, consistently.

    Is there anywhere I can upload a MiniDump for someone expert to look at (please also point to instructions for such uploading!).  Or are there other suggestions I can try, please?

    Thanks

     

    Sunday, July 24, 2011 7:05 PM

All replies

  • Bug Check Code 0x19: http://msdn.microsoft.com/en-us/library/ff557389(v=VS.85).aspx

    You have to use Driver Verifier to determine the faulty driver.

    Start updating all possible drivers / firmwares ... Also, disable all security software and check again.

    You can also contact Microsoft CSS.

     


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    Monday, July 25, 2011 2:13 AM
  • Hi,

    You may follow Mr.X’s suggestion to do some troubleshooting first.

    Also I suggest that you may run Windows 7 in safe mode. We could get rid of any third-party software and driver issue in safe mode. So if the issue persists in safe mode, it may be a hardware related issue. If this problem disappear in safe mode, you may upgrade all drivers and check again. In case the issue occurs again, please check event log whether you can find any error log in Event Views -> Windows Logs -> System.

     

    If the problem persists, I suggest that you may contact Microsoft Customer Service and Support.

     

    Please understand, to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Debugging is beyond what we can do in the forum. I recommend that you can contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Microsoft Customer Service (800) 426-9400 is available Monday through Friday, from 6:30 A.M. to 5:30 P.M. pacific time.

     

    Note: Microsoft Customer Service mainly handles issues regarding replacement manuals, disks, drivers and service packs, product IDs, or lost CD-keys, product orders, policies related to copying software on additional computers, licensing, and product registration.

     

    Hope that helps


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    Wednesday, July 27, 2011 8:03 AM
  • I have updated all the drivers I can find using DriverEasy.

    I have had an awful lot of problems with the Microsoft (driver) Verifier program, which caused 100% CPU on all four cores, and eventually required me to do an image restore.

    The STOP 0x19 BSOD still occurs only after several hours, so running in Safe Mode is not practical unless I have no work to do on the PC for that time.

    I do not have a spare $259 to contact CSS - I could get a second-hand PC system unit for that price.

    I have never had a BAD_POOL_HEADER problem like this in many years of running all flavours of NT from 3.50, 2000, 2003, 2008 and, of course, XP, so finding that the allegedly safest and most reliable operating system yet (Windows 7) gives intractable problems is not encouraging...

    Thanks for your help.

    Thursday, July 28, 2011 6:44 AM
  • Hi,

     

    I really understand how frustrating this is for you. 

     

    I found you using a third-party software to install the drivers. Since I haven’t much information about it, I cannot ensure the drivers it provided is the latest version. I think the driver from the manufacture is better for this issue.

     

    Also I want to know whether there any external device was installed on your computer? If so, please plug off and check the problem again.

    In addition, please compress the files in the path of C:\Windows\Minidump\, upload the files via SkyDrive and post a link here.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, August 2, 2011 1:29 AM