Prevent Response Group name from showing up on Agents caller ID.

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  Hi kevin,

  Thanks for visiting our forum.

  For your requirement, it seems that no option to change the display name of SFB response group.

  Please refer to the following similar case
  https://social.technet.microsoft.com/Forums/lync/en-US/95f32b7d-58a4-4881-be04-05c3a28791af/changing-or-adding-to-the-interactive-response-group-workflow-display-name-as-shown-in-the?forum=ocsvoice

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  Best Regards,
  Alice Wang
  

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  • Proposed as answer by Alice-Wang Friday, February 9, 2018 9:30 AM

  Friday, February 9, 2018 5:18 AM
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  Hi,

  Are there any update about this issue?

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  Best Regards,
  Alice Wang
  

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  Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
  
  
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  • Proposed as answer by Alice-Wang Monday, February 26, 2018 10:15 AM

  Wednesday, February 14, 2018 5:38 AM
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  If the reply is helpful to you, please mark it as an answer, it will help others who has similar issue

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  Best Regards,
  Alice Wang
  

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  Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
  
  
  Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

  Monday, March 5, 2018 9:37 AM