Prevent Response Group name from showing up on Agents caller ID. RRS feed

  • Question

  • Hello, we have some users ignoring calls that come in through a specific response group. Is there a way to prevent the Response Group name from being displayed on the agents caller id when a call comes through the RGS queue? 

    I know there are some non-technical ways of dealing with this but unfortunately they're not my staff :)



    Kevin Craig A+ | Net+ | Sec+ | MSCA | CCNA

    Thursday, February 8, 2018 4:50 PM

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