File Locked after saved dotx to docx RRS feed

  • Question

  • I have a user who is opening a .dotx file from the shareportal and then saves is at a .docx. 

    Then he copies the file to his home directory which is on File server, after copying the file when he tries to open the docx it says locked for editing. If he waits for 30 seconds he is able to edit the document.

    Apparently the user does not wants to wait for 30 seconds as it does not happens when he is copying regular docx files.

    Also if the user is simply saving the .dotx files with its current extension and copying it over to his home directory there is no error.

    Need some assistance as i am not a MS office expert and issues has been put to us by the desktop team

    Thursday, April 28, 2016 5:56 PM

All replies

  • Hi,

    What if he/she saves the document on the local driver, instead of the home directory, then open it?

    When you create a document from a template (.dotx) file, the template will be attached to that new document automatically. During the launch, the document will try to connect to your SharePoint portal to read that specific template file. And probably, due to some network connection issues, that document will become not responding, or appear locked.

    Browse to "Developer" tab on the ribbon>"Document Template" button>"Templates" tab on the "Templates and Add-ins" dialog, then remove the template from the "Document template" field, then try it again.

    (Note, if you don't see the "Developer" tab on the ribbon, you will need to add it via File>Options>Customize Ribbon>tick the checkbox of "Developer" in the list.)


    Ethan Hua

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    Friday, April 29, 2016 7:05 AM
  • User is able to save the Template file directly to the Home directory and then open it edit it and save it as docx and open it again for editing again with no problems.

    But when user saves the file to local directory - Opens the template - Edit - Save as Docx - copy it over to home directory and immediately tries to Open the file it say file locked for editing. If the user waits for 10 second or more the file is available for editing.

    Any other Word document when copied to Home directory or network share works properly, only the template files when saved as docx and copied to Network share has the problem

    Friday, April 29, 2016 6:42 PM