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not able to print the jpg files attached to mail, even after saving to desktop, RRS feed

  • General discussion

  • not able to print the jpg files attached to mail, even after saving to desktop,

    There is an error, com surrogate stops working. 

    Please help on the same topic.


    vkanwar

    Thursday, August 22, 2013 10:56 AM

All replies

  • copy the jpg file to word and try print

    or open with jpg file in paint and print.

    Thursday, August 22, 2013 2:31 PM
  • Hi Vkanwar,

    This problem is usually caused because of codecs and other COM components installed by various software.

    Let’s try following steps to check the issue:

    Step 1:  If you are using DivX or Nero, try to update the software to the latest version.

    Step 2:  You may turn off DEP [Data Execution Prevention] for dllhost.exe

    1. Right click on computer, and click Properties.

    2. Click Advanced System Settings, and then click on Settings.

    3. Select the "Data Execution Protection" tab, and then click the 'Turn on DEP for all programs and services except those I select' option.

    4. Click the Add button, and then browse to C:\Windows\System32\dllhost.exe

    5. Click Open, click OK on the warning message.

    6. Click Apply/OK.

    If we cannot fix the issue, please test it in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135   

    If the issue doesn’t appear, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

    Hope these could be helpful and keep post.


    Kate Li

    TechNet Community Support

    Friday, August 23, 2013 10:35 AM