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Outlook 2019 disconnect from on-premise Exchange 2016 and appear Micorosft logon window RRS feed

  • Question

  • Hi

    Outlook 2019 connected to local Exchange 2016 (user workstation and Exchange server connected to AD domain) lost connection to server and logon window appear. But it is not default Windows OS login window. It looks like Microsoft login window.

    If user try fill-in your login and password it doesn't work. Outlook have to closed and open again. Sometimes it helps, sometimes it have to be done several times.

    Outlook doesn't have any Microsoft addons.

    What is happen?

    Thank you for help.


    Kind Regards Tomasz

    Thursday, April 18, 2019 1:19 PM

All replies

  • Hi Tomasz,

    How many users in your organization encounter the issue, a particular user, part of users or all of users?

    After entering the password, what do you mean by "doesn't work"? Does Outlook continue to prompt the logon window, or change its status to Disconnected?

    If only one user has the issue, it is more related to client. I recommend you to recreate the user's Outlook profile, clean credential cache in Credential Manager and check the result.

    • Recreate profile.
    1. Open Control Panel, look for Mail and click on it.
    2. A Mail Setup – Outlook box will appear. Click Show Profiles and click Add.
    3. Type a name for the profile, and then click OK.

    • Remove stored credentials from Credential Manager.
    1. In Control Panel, click on Credential Manager.
    2. Look for the credential sets that have Outlook in the name.
    3. Expand the set and click on Remove from Vault.
    4. Repeat the steps for all credential sets that have Outlook in the name.

    Regards,

    Dawn Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

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    • Edited by Dawn Zhou Friday, April 19, 2019 7:40 AM
    • Proposed as answer by Dawn Zhou Friday, April 26, 2019 9:56 AM
    Friday, April 19, 2019 7:39 AM
  • Hi Tomasz,

    Do you try the methods in my initial post? If there is any update, feel free to let me know.

    If those methods don't help, please provide the information as mentioned above.

    Regards,

    Dawn Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, April 22, 2019 9:47 AM
  • Hi,

    Any update?

    Regards, 

    Dawn Zhou


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Teams.

    Friday, April 26, 2019 9:56 AM