Hi,
Try to start Word in safe mode [hold ctrl key while startup] then open this file within Word.
If it still crashes, try to rename your normal.dotm.
1. Double click on
My Computer.
2. Click on the
Tools menu in the top menu bar.
3. Click on
Folder Options...
4. Click on the
View Tab
5. Click on the little button next to "Show hidden files and folders" (in the
Advanced Settings box)
6. Click
OK.
7. Double click on
Local Disk (C:)
8. Double click on the
Documents and Settings folder
9. Double click on the folder with your
user name
10. Double click on
Application Data. (That folder will be dimmed)
11. Double click on the
Microsoft folder.
12. Double click on the
Templates folder.
13. Right click on the
Normal.dotm file and rename it.
Hope that helps.
