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Crahsing ShellExperienceHost.exe and start button is not working RRS feed

  • Question

  • Hello,

    I have a problem with my Windows 10.  I am testing it on Vmware 12.0.1 build-3160714 but Start menu is not working and ShellExperinceHost is crashing.

    With procdump I have created a lot of dmp files, and this is analyze of one of them. Do you have any idea how to make it work properly?

    -------------------------------------

    FAULTING_IP:
    Windows_UI_Xaml!DirectUI::ErrorHelper::ProcessUnhandledError+420327 [d:\th\windows\dxaml\xcp\dxaml\lib\errorhelper.cpp @ 618]
    00007ffc`a72eee7f 90              nop

    EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 00007ffca72eee7f (Windows_UI_Xaml!DirectUI::ErrorHelper::ProcessUnhandledError+0x0000000000420327)
       ExceptionCode: c000027b
      ExceptionFlags: 00000001
    NumberParameters: 2
       Parameter[0]: 000000daf08f6b60
       Parameter[1]: 0000000000000002

    BUGCHECK_STR:  c000027b

    DEFAULT_BUCKET_ID:  APPLICATION_FAULT

    PROCESS_NAME:  ShellExperienceHost.exe

    ERROR_CODE: (NTSTATUS) 0xc000027b - Do

    EXCEPTION_CODE: (NTSTATUS) 0xc000027b - Do

    EXCEPTION_PARAMETER1:  000000daf08f6b60

    EXCEPTION_PARAMETER2:  0000000000000002

    NTGLOBALFLAG:  0

    APPLICATION_VERIFIER_FLAGS:  0

    FAULTING_THREAD:  0000000000000fd4

    LAST_CONTROL_TRANSFER:  from 00007ffcadd564ed to 00007ffcad054e54

    STACK_TEXT:  
    000000da`f48feab0 00007ffc`add564ed : 00000000`8000ffff 00000000`00000001 00000000`00000010 00000000`00000001 : KERNELBASE!RaiseFailFastException+0x74
    000000da`f48ff080 00007ffc`a72eee7f : 00000000`00000000 000000da`f48ff2c0 00000000`00000000 00000000`00000000 : combase!RoFailFastWithErrorContextInternal2+0xdd [d:\th\com\combase\winrt\error\error.cpp @ 1029]
    000000da`f48ff1c0 00007ffc`a6ece828 : 00000000`00000000 000000da`f48ff290 000000da`f48ff290 00000000`00000001 : Windows_UI_Xaml!DirectUI::ErrorHelper::ProcessUnhandledError+0x420327 [d:\th\windows\dxaml\xcp\dxaml\lib\errorhelper.cpp @ 618]
    000000da`f48ff220 00007ffc`a6ece6ea : 00007ffc`a6ece760 00007ffc`adf76e00 000000da`00000000 000000da`f0c6ea00 : Windows_UI_Xaml!DirectUI::FinalUnhandledErrorDetectedRegistration::OnFinalUnhandledErrorDetected+0xc8 [d:\th\windows\dxaml\xcp\dxaml\lib\errorhelper.cpp @ 976]
    000000da`f48ff2b0 00007ffc`ab0ab526 : 000000da`f082ca10 000000da`f0c68990 000000da`f0c68990 000000da`f0c0a070 : Windows_UI_Xaml!Microsoft::WRL::Details::InvokeHelper<Microsoft::WRL::Implements<Microsoft::WRL::RuntimeClassFlags<2>,Windows::Foundation::IEventHandler<Windows::ApplicationModel::Core::UnhandledErrorDetectedEventArgs * __ptr64>,Microsoft::WRL::FtmBase,Microsoft::WRL::Details::Nil,Microsoft::WRL::Details::Nil,Microsoft::WRL::Details::Nil,Microsoft::WRL::Details::Nil,Microsoft::WRL::Details::Nil,Microsoft::WRL::Details::Nil,Microsoft::WRL::Details::Nil>,long (__cdecl*)(IInspectable * __ptr64,Windows::ApplicationModel::Core::IUnhandledErrorDetectedEventArgs * __ptr64),2>::Invoke+0x2a [d:\th.public.fre\sdk\inc\wrl\event.h @ 270]
    000000da`f48ff2e0 00007ffc`ab0ab589 : 000000da`f082ca10 00007ffc`ab0ab4c0 000000da`f0c68990 00000000`00000000 : twinapi_appcore!Windows::Internal::Details::GitInvokeHelper<Windows::Foundation::IEventHandler<Windows::ApplicationModel::Core::UnhandledErrorDetectedEventArgs * __ptr64>,Windows::Internal::GitPtr,2>::Invoke+0x66
    000000da`f48ff310 00007ffc`ab09f8fe : 000000da`f0c0a100 000000da`f0c06d70 000000da`f0c0a0c0 00007ffc`ab068738 : twinapi_appcore!Windows::ApplicationModel::Core::UnhandledErrorInvokeHelper::Invoke+0x39
    000000da`f48ff340 00007ffc`ab09f7c5 : 00000000`00000000 00000000`00000000 000000da`f0c06bc8 000000da`f0c0a100 : twinapi_appcore!Microsoft::WRL::InvokeTraits<2>::InvokeDelegates<<lambda_c38a937a821308c18b1a725c966ecfa2>,Windows::Foundation::IEventHandler<Windows::ApplicationModel::Core::UnhandledErrorDetectedEventArgs * __ptr64> >+0x56
    000000da`f48ff380 00007ffc`ab0a6439 : 000000da`f0c06d78 000000da`f0c0a100 000000da`f0c68990 000000da`f48ff490 : twinapi_appcore!??$InvokeAll@$$TPEAVUnhandledErrorDetectedEventArgs@Core@ApplicationModel@Windows@@@?$EventSource@U?$IEventHandler@PEAVUnhandledErrorDetectedEventArgs@Core@ApplicationModel@Windows@@@Foundation@Windows@@U?$InvokeModeOptions@$01@WRL@Microsoft@@@WRL@Microsoft@@QEAAJ$$TPEAVUnhandledErrorDetectedEventArgs@Core@ApplicationModel@Windows@@@Z+0x6d
    000000da`f48ff3c0 00007ffc`ab0a64f0 : 00007ffc`ab0a63c0 000000da`f0c68990 000000da`f08df240 000000da`f08df240 : twinapi_appcore!Windows::ApplicationModel::Core::CoreApplication::ForwardLocalError+0x79
    000000da`f48ff400 00007ffc`add56e1a : 000000da`f0c06b30 00000000`00000001 000000da`f0c06b90 ffffffff`ffffffff : twinapi_appcore!Windows::ApplicationModel::Core::CoreApplicationFactory::ForwardLocalError+0x50
    000000da`f48ff430 00007ffc`a8639f97 : 00007ffc`00000003 00007ffc`a8634330 000000da`f0c5f700 000000da`f08fa558 : combase!CallErrorForwarder+0xbe [d:\th\com\combase\winrt\error\error.cpp @ 1167]
    000000da`f48ff4b0 00007ffc`a8624255 : 000000da`f08df240 000000da`8000ffff 00007ffc`982cdc08 000000da`f0c813e0 : Windows_UI!Windows::UI::Core::CCoreAsyncBase<Windows::Foundation::IAsyncAction,Windows::Foundation::IAsyncActionCompletedHandler,&Windows::UI::Core::AsyncActionName,&Windows::UI::Core::CoreAsyncActionName>::`scalar deleting destructor'+0x16d97
    000000da`f48ff500 00007ffc`a8625a54 : 000000da`f48ff669 00000000`00000000 00000000`00000003 00000000`00000000 : Windows_UI!Windows::UI::Core::CDispatcher::ProcessInvokeItem+0x625 [d:\th\windows\advcore\winrt\iwindow\corewindow\dispatcher.cpp @ 1155]
    000000da`f48ff5d0 00007ffc`a8625713 : 000000da`f0c6b478 00000000`00000000 00000000`00000001 00000000`00000fd4 : Windows_UI!Windows::UI::Core::CDispatcher::ProcessMessage+0x1a4 [d:\th\windows\advcore\winrt\iwindow\corewindow\dispatcher.cpp @ 204]
    000000da`f48ff6d0 00007ffc`a8625598 : 000000da`f08eb5d0 00000000`00000000 000000da`f0c6b440 000000da`f08eb5d0 : Windows_UI!Windows::UI::Core::CDispatcher::WaitAndProcessMessages+0xf3 [d:\th\windows\advcore\winrt\iwindow\corewindow\dispatcher.cpp @ 387]
    000000da`f48ff7e0 00007ffc`a71e03bd : 00007ffc`a8621050 00007ffc`a86254f0 000000da`f0c6b440 000000da`f0c6b210 : Windows_UI!Windows::UI::Core::CDispatcher::ProcessEvents+0xa8 [d:\th\windows\advcore\winrt\iwindow\corewindow\dispatcher.cpp @ 535]
    000000da`f48ff8a0 00007ffc`a71e0343 : 000000da`f0c6b440 00000000`00000000 000000da`f08ee260 00007ffc`a7046b9e : Windows_UI_Xaml!CJupiterWindow::RunCoreWindowMessageLoop+0x65 [d:\th\windows\dxaml\xcp\dxaml\lib\jupiterwindow.cpp @ 1111]
    000000da`f48ff8d0 00007ffc`ab05a306 : 000000da`f48ff9f0 00000000`00000005 00007ffc`a71e02e0 00000000`00000001 : Windows_UI_Xaml!DirectUI::DXamlCore::RunMessageLoop+0x47 [d:\th\windows\dxaml\xcp\dxaml\lib\dxamlcore.cpp @ 2711]
    000000da`f48ff950 00007ffc`ab076490 : 000000da`f0c59fe0 00007ffc`ab117078 00000000`00000000 00000000`00000000 : twinapi_appcore!Windows::ApplicationModel::Core::CoreApplicationView::Run+0x46
    000000da`f48ff980 00007ffc`ac7680c0 : 00000000`00000000 000000da`f0c06b90 000000da`f0c6b140 000000da`f48ffa79 : twinapi_appcore!Microsoft::WRL::Details::MakeAndInitialize<Windows::ApplicationModel::Core::CoreApplicationViewAgileContainer,Windows::ApplicationModel::Core::CoreApplicationViewAgileContainer,enum Windows::ApplicationModel::Core::CoreApplicationViewAgileContainer::WindowType,Windows::ApplicationModel::Core::IFrameworkViewSource * __ptr64 & __ptr64,HSTRING__ * __ptr64>+0x1a4
    000000da`f48ff9f0 00007ffc`afab2d92 : 00000000`00000000 00000000`00000000 00007ffc`ac767fd0 00000000`00000000 : SHCore!CSimpleHashTable<unsigned long,Microsoft::WRL::ComPtr<CStreamWriterTimeoutManager::CTimerIdAndWriters>,CDefaultHashPolicy<unsigned long>,CDefaultKeyCompare<unsigned long>,CDefaultResizePolicy,CDefaultRehashPolicy>::RemoveAll+0x128
    000000da`f48ffae0 00007ffc`afb69f64 : 00007ffc`afab2d70 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x22
    000000da`f48ffb10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x34


    STACK_COMMAND:  ~8s; .ecxr ; kb

    FOLLOWUP_IP:
    Windows_UI_Xaml!DirectUI::ErrorHelper::ProcessUnhandledError+420327 [d:\th\windows\dxaml\xcp\dxaml\lib\errorhelper.cpp @ 618]
    00007ffc`a72eee7f 90              nop

    SYMBOL_STACK_INDEX:  2

    SYMBOL_NAME:  Windows_UI_Xaml!DirectUI::ErrorHelper::ProcessUnhandledError+420327

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: Windows_UI_Xaml

    IMAGE_NAME:  Windows.UI.Xaml.dll

    DEBUG_FLR_IMAGE_TIMESTAMP:  56133a14

    BUCKET_ID:  X64_c000027b_Windows_UI_Xaml!DirectUI::ErrorHelper::ProcessUnhandledError+420327

    FAILURE_BUCKET_ID:  APPLICATION_FAULT_c000027b_Windows.UI.Xaml.dll!DirectUI::ErrorHelper::ProcessUnhandledError

    WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/ShellExperienceHost_exe/6_2_10240_16515/55fa599a/Windows_UI_Xaml_dll/6_2_10240_16548/56133a14/c000027b/004aee7f.htm?Retriage=1

    Followup: MachineOwner
    ---------
    Thursday, November 12, 2015 1:53 PM

All replies

  • Try create a new account.
    • Edited by drjackool Friday, November 24, 2017 11:37 PM
    Friday, November 24, 2017 11:37 PM
  • try restoring to a previous version

    Thanks,

    Friday, November 24, 2017 11:42 PM