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win 8.1 programs stop responding.

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over the past few week I've ben experiencing a strange occurrence. At random times usually in the evening my system will freeze after it's been idol for some time. If I have IE open and hit a link to go to it the system won't respond. If I try to open task manager it also won't open. Some times if I let it sit for a time things will start responding. Usually I'll end up having to restart the system. After it reboots it's fine.

I've tried looking in event manager but can't seem to find anything that points to a cause. Could someone suggest a way I may find out what it is. TIA

Tuesday, September 30, 2014 2:12 AM

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Make sure that there is no no malware in your system.

You may try a Clean Boot.

You may create another user account with administrative privileges and recheck the issue.

S.Sengupta, Windows Entertainment and Connected Home MVP
- Proposed as answer by Yolanda Zhu Wednesday, October 1, 2014 11:28 AM
Tuesday, September 30, 2014 11:54 AM
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Hi,

We can also use the WPT tool (Windows Performace Toolkit) to analyze this issue, reproduce this issue and collect the trace file, upload it to OneDrive, then paste the download link here for further analysis

Install the Windows Performance Toolkit (WPT)

http://social.technet.microsoft.com/wiki/contents/articles/4847.install-the-windows-performance-toolkit-wpt.aspx

WPT: WPR/Xperf: Capture high cpu, disk i/o, file, registry, networking, Private bytes, Virtual bytes, Paged Pool/Nonpaged pool and/or application slowness.

http://blogs.technet.com/b/yongrhee/archive/2012/11/23/wpr-xperf-capture-high-cpu-disk-i-o-file-registry-networking-private-bytes-virtual-bytes-paged-pool-nonpaged-pool-and-or-application-slowness.aspx
Yolanda Zhu
TechNet Community Support

Wednesday, October 1, 2014 11:27 AM
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Yolanda Zhu. Thank you for you assistance. I have however done a complete recovery of my system as other errors started popping up. During the installation of windows 7 I did get a uiadump32.exe error but it continued to install. I then installed the windows 8 and 8.1 update hoping it overwrote the uiadump.32.exe with a newer version.

Unless you think the error will cause problems down the road.

If it fails again I'll start over as my data is on another drive. I just use the ssd for windows and programs. Thank you for your time

Friday, October 3, 2014 4:34 PM