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Outlook 2016 - Additional Numbers Not Saving When Updating Contact

    Question

  • I received a call from one of our users that no matter how many times he tried he could not input a phone number into an existing contact in his profile.  While troubleshooting I attempted to add a phone number:

    - I expanded the mobile number drop down, inputted the number and attempted to save. The window flickered and closed without saving.

    - For time sake I simply deleted the contact and re-inputted the information for time sake.

    Thank you in advance for any help. 

    Wednesday, March 8, 2017 1:17 AM

All replies

  • Hi,

    Does the issue happen to all Contacts or just specific contact? Is there any custom view applied fro Contact folders?

    I suggest we can restart Outlook 2016 with the following switches to have a try:

    Press Win+R to open Run in Windows, type Outlook /safe to start Outlook in safe mode, go to Contact folder, double-click this item to open it and add Phone Number. Confirm if you can save it and update it. Type Outlook /cleanviews in Run to start Outlook with all default views.

    Also make sure you have installed the latest update on your Office 2016.


    Regards,

    Winnie Liang


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    Thursday, March 9, 2017 9:29 AM
    Moderator
  • all contacts
    Tuesday, August 1, 2017 5:38 PM