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Outlook mail issue RRS feed

  • Question

  • When a Site user send a mail with attachment it shows in sent item folder as normal deliver & but wasn't delivered to recipients, and not came any NDR.

    When sender box  track using Exchange mail tracking,  According  it not contact contact Exchange server at least.

    So how can its mail show in "sent items folder" ????

    My organization use .PST files as default data file.

    (If this can be happen when any communication lost between Email client & Exchange server ????? (VPN Issue)

    Thanks,
    Prasad

     
    • Moved by Steve Fan Monday, September 25, 2017 9:34 AM Move to dedicated Outlook forum
    Thursday, August 24, 2017 10:56 AM

All replies

  • Hi Prasad,

    Generally, messages are put into Sent Items folder means that the email has hit the outgoing mail server successfully.

    It looks you are using Outlook 2010, correct? 

    Does this issue only happen when an attachments is added? Does it happen to normal emails without attachments?

    Was the user trying to send emails to internal addresses or external addressed?

    Besides, please also try log into OWA and then test to see whether this issue continues.

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Steve Fan Monday, August 28, 2017 9:38 AM
    Friday, August 25, 2017 3:29 AM
  • Hi,

    Any update on this issue?

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, August 28, 2017 9:38 AM