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Exchange Public Folder and message body blank RRS feed

  • Question

  • Hi

    We have just moved from Exchange 2003 to Exchange 2010 and find that we cannot see/read the body text of any HTML messages received into our public folders.

    If we forward the messages to other user mailboxes the message appears Ok, and when I actually saw a message coming into a public folder, I got a split second glimpse of a logo before it disappeared.

     

    we are using Outlook 2007, Outllok 2010 and Outlook for Mac 2011 clients

    Anyone any ideas please on how to fix this?

    Thanks

    Friday, June 10, 2011 8:43 AM

Answers

  • Hi

    Thanks everyone for your posts.  After about 4 hours remote access from Microsoft and installation of various updates including Rollover 3 v3 for exchange 2010 SP1 (?) the problem was traced down to an add-in that the client machines AVG anti Virus had added.  As soon as this was unchecked, and Outlook restarted, all was weell.

    Thanks everyone for your suggesions

    Much appreciated

    A

    • Marked as answer by Alex PH Monday, June 13, 2011 3:57 PM
    Monday, June 13, 2011 3:57 PM

All replies

  • Any third party application you are running on the server? If yes than disable it and check the issue.
    How many folders are affected?
    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.blogspot.com
    Friday, June 10, 2011 9:49 AM
  • No we have switched off all three  - GFI Mail Archiver.  Clam AV and APC UPS monitor

    problem still persists

    We have sent 10 separate messages from external email accounts to these mailboxes ( problem affects all 6 mailboxes).

    We see the message coming in and then after a short period of time (this seems to vary, on Outlook 2007 it is immediate) on Outlook 2011 is takes a couple of minutes) the body text disappears.

    We have switched off all of the third party programs but the issue is still there

    Thanks

    A

    Friday, June 10, 2011 11:21 AM
  • Hi,

    Do you mean the problem only happen to 6 mailboxes?

    Can you read the message by using OWA?

    The problem could be caused by the corrupted mailbox database. Try to create a temp database and move the problem mailboxes to this temp database. Then move the mailbox to the original database. During moving the mailbox, the corrupted database wil be fixed.

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Thanks Gen Lin-MSFT
    Monday, June 13, 2011 8:31 AM
  • Hi - the issue happens to all our 6 public mailboxes.  the issue does not happen to our user's own mailboxes.  Over the weekend I carried out some specifc tests whilst no-one else was on the network:

    HTML message sent to public folder on SBS2011

    View in OWA from client running Windows XP, Windows 7, or Mac OSX clients using Firefox browser  - no issues

    View in OWA from client running Windows XP, Windows 7, or Mac OSX clients using IE 7, 8 and 9 browser  - no issues

    View locally on mac OSX - using Firefox browser - no problems

    View locally on Windows XP running Outlook 2003 as part of Office 2003 - HTML text is displayed as standard text file and embedded image is removed totally

    View locally on Windows 7 running Outlook 2007 as part of Office 2007 Enterprise SP2 - HTML text is removed totally.  Embedded image is converted to attached image.

    View locally on Windows 7 running Outlook 2010 as part of Office 2010 - HTML text is removed totally.  Embedded image is converted to attached image.

    View locally on MacOSX running Outlook for Mac 2011 as part of Office 2011 for Mac - no problems

    On windows machines, no difference was found when we switched off all non Microsoft products including our AVG AV

    Problem has only existed since upgrading to SBS2011

     

    Thanks

    A

     

    Monday, June 13, 2011 8:47 AM
  • Hello Alex,

    I hope you are running the Exchange 2010 SP1 with all the latest Rollup Updates!

    I am sure the problem is with the mailboxes itself. Did you tried to move the mailbox?
    Please try and check the result and update us. 


    Gulab | MCITP: Exchange 2010-2007 | Skype: Gulab.Mallah | Blog: www.ExchangeRanger.Blogspot.com
    Monday, June 13, 2011 9:53 AM
  • Hi

    Thanks everyone for your posts.  After about 4 hours remote access from Microsoft and installation of various updates including Rollover 3 v3 for exchange 2010 SP1 (?) the problem was traced down to an add-in that the client machines AVG anti Virus had added.  As soon as this was unchecked, and Outlook restarted, all was weell.

    Thanks everyone for your suggesions

    Much appreciated

    A

    • Marked as answer by Alex PH Monday, June 13, 2011 3:57 PM
    Monday, June 13, 2011 3:57 PM
  • Hi ALEX PH

    Thanks for your post, can you tell me which ADD-IN was causing the problems. 

    Dan

    Friday, February 14, 2014 2:01 AM