Can not access RMS Docs from workgroup or external compluters RRS feed

  • Question

  • I am not able to access files encrypted by RMS from External NW.

    got the error " Cannot verify user information at this time , DO you want to open the document using different set of credential ? "

    when selecting Yes , it tried to retrieve URL of RMS but not scucces , then box appear ask me to add the user , when click add it gasking me to register with MS service.

    Thursday, May 19, 2016 10:26 AM

All replies

  • The ADRMS server must have an external URL configured and be accessible (reverse proxy or other methods) to authenticate the user and give the proper decryption rights.
    Azure RMS by its nature avoids this issue, so you might consider that if you are still testing deployment.

    Friday, May 27, 2016 1:09 AM
  • The service is publishing through HLB & as I mentioned it is working fine for the Internet users.

    the issue with workgroup computers although they are using the same domain DNS.

    I can reach RMS servers on the required ports also.

    Monday, May 30, 2016 8:53 AM