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Blue Screen - Windows 10 Professional RRS feed

  • Question

  • Hello,

    I'm facing blue screen issue in 3 of our newly purchased E580 (i7-8550U) ThinkPad, ramdonly windows screen goes to blue. Sometimes it says "Driver Power State Failure", and some times  "Unexpected Store Execption", I have had tried to reinstall Windows 10 Pro with 1803 version but still its crashes randomly. I'll appreciate any support.


    Thanks & regards,


    Reyan

    Wednesday, July 18, 2018 6:18 AM

All replies

  • Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE
    This bug check has a value of 0x0000009F. This bug check indicates that the driver is in an inconsistent or invalid power state.

    The UNEXPECTED_STORE_EXCEPTION bug check has a value of 0x00000154. This indicates that the store component caught an unexpected exception.

    Please create a thread for each computer to reduce any confusion from the multiple computers.

    Place links into this thread so it is easy to navigate to the other threads.

    To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually: 

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    b) dxdiag:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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    Please remember to vote and to mark the replies as answers if they help.

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    Wednesday, July 18, 2018 7:19 AM
  • This sounds rather like the bug that was introduced with 1803 affecting some types of SSD and resolved by the "May 23, 2018—KB4100403 (OS Build 17134.81)" update.
    Wednesday, July 18, 2018 7:35 AM
  • Hi Reyan,

    Please confirm your computer is up to date: Windows 10 1803 Build 17134.167.

    Generally, the BSOD is caused by the incompatible driver. Thus I suggest you check and update all your available device driver.

    In addition, please refer to this article:

    Troubleshoot blue screen errors

    https://support.microsoft.com/en-sg/help/14238/windows-10-troubleshoot-blue-screen-errors

    If the issue persists, upload the recently 5 minidump file to OneDrive and share the link here.

    Note: Wipe any privacy information before uploading files to public site.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 19, 2018 9:06 AM
    Moderator