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I restored my device from a backup, and my account codes are missing RRS feed

  • Question

  • I have reset and restored my iphone6.  I had Microsoft Authenticator running for outlook mail.  Upon restoring the phone from backup, the Microsoft Authenticator no longer showed the accounts I have contacted Microsoft help via the phone with no successful resolution and they recommended this forum.  Microsoft Authenticator no longer shows the associated accounts.  I cannot seem to resolve this issue.  What are my options? Is there any way that I can reset/renew my Microsoft authenticator for my outlook mail?

    Thank you for your consideration of my issue.

    Monday, January 29, 2018 12:20 PM

All replies

  • Hi Matzzz,

    For security purposes, Microsoft don't restore accounts from app backups. After you restore the app, delete your accounts and add them again.

    More information about it, please refer to this link below:

    https://docs.microsoft.com/en-us/azure/multi-factor-authentication/end-user/microsoft-authenticator-app-faq

    Best regards,

    Jason


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    Tuesday, January 30, 2018 9:59 AM