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Need help with a graphic card problem RRS feed

  • Question

  • Hello everyone,

    I am posting this problem here simply because I want to seek help from Microsoft experts here. The computer is now in factory installed Vista SP1 for the HP tx2500 laptop and I am sure it is not a Vista problem.

    My tx2500 laptop experience very frequent display error, like the pictures show blow. I also uploaded the dump file of Vista.

    My system was the original HP factory shipped Vista 64-bit Home Premium SP1. No upgrade has been made since I have found in Vista SP2 the situation is even worse so I made system restore to the factory condition.

    I with some hardware experts here could have a look at the issue and help me to identify the problem. I am in an urgent project and this almost got me killed.

    Has my ATI graphic card gets burned/damaged or I simply cannot rely on this laptop and need a new one?

     

    Anxiously,

    Bob

     

    Vista's dump file:

    https://cid-553effd4c1fc33c8.office.live.com/self.​aspx/public/Mini020511-01.dmp

    Camera shot of screen 1

    Camera shot of screen 2

    Blue screen message

     

     

    Friday, February 4, 2011 6:15 PM

Answers

  • Hi,

    Is the laptot ssufferred from any big shaking or water? When did this issue started?

    It looks like a faulty hardware issue. It is best to take the computer to repair shop and do a test. You might need to change a new display card.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Bob Sun Friday, February 11, 2011 2:02 AM
    Tuesday, February 8, 2011 7:15 AM
    Moderator
  • Dear Magon,

    What you suggested was the right solution. I went to a repair shop and they had the graphic card repaired with BGA soldering machine. Now it works smoothly as newly bought.

     

    Bob

    Friday, February 11, 2011 2:02 AM

All replies

  • Your laptop and graphic card are probablly not the problem. Go to HP site and see if they have a updated driver for your card.
    Monday, February 7, 2011 10:51 PM
  • Hi,

    Is the laptot ssufferred from any big shaking or water? When did this issue started?

    It looks like a faulty hardware issue. It is best to take the computer to repair shop and do a test. You might need to change a new display card.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Bob Sun Friday, February 11, 2011 2:02 AM
    Tuesday, February 8, 2011 7:15 AM
    Moderator
  • Dear Magon,

    What you suggested was the right solution. I went to a repair shop and they had the graphic card repaired with BGA soldering machine. Now it works smoothly as newly bought.

     

    Bob

    Friday, February 11, 2011 2:02 AM