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Windows Explorer keeps crashing when I right click on any folder RRS feed

  • Question

  • Hello,

    I am using Windows 8.1 and for some reason it keeps crashing whenever I right click on a folder. Could anyone offer some advice on how to fix it.

    Appreciate it.

    Nua

    Friday, June 12, 2015 2:58 AM

Answers

  • Hello,

    Please try the SFC /SCANNOW command in administrative Command Prompt and see if it helps. Refer this post for analysing the scan results so obtained:

    http://www.kapilarya.com/how-to-use-system-file-checker-to-repair-windows

    Let us know if this helps you.

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Friday, June 12, 2015 4:41 AM
  • Hi

    The problem could be a problematic third party context menu handler

    Quote from answer reply of following thread

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-files/windows-explorer-in-widows-81-crash-on-right-click/332e606f-1aa4-4a81-9556-51c9c66c1663

    “First, isolate the problem. Observe when the problem occurs. While right-clicking a particular file type? While right-clicking Folders? While right-clicking all file types? As said earlier, context menu handlers can load from any of these areas:

    Registry Key

    Description

    HKCR \*\shellex\contextmenuhandlers Files

    HKCR\AllFileSystemObjects\shellex\ contextmenuhandlers Files and file folders

    HKCR\Folder\shellex\contextmenuhandlers Folders

    HKCR\Directory\shellex\contextmenuhandlers File Folders

    HKCR\<ProgID>\shellex\contextmenuhandlers File class

    HKCR\Directory\Background\shellex\ContextMenuHandlers Desktop

    If any of the symptoms occur when you deal with a folder, then you may need to inspect the context menu handlers loaded in these areas (AllFileSystemObjects, Folder, Directory). If it's only for a .txt file, inspect the file class of .txt file (HKCR\txtfile). Open Registry Editor and backup the selected branch, delete the context menu handlers one-by-one.

    Related article Manage the context-menu entries for folders, drives and Namespace objects”

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by Bruce Wooding Wednesday, June 24, 2015 11:54 PM
    Monday, June 15, 2015 5:17 AM

All replies

  • Hello,

    Please try the SFC /SCANNOW command in administrative Command Prompt and see if it helps. Refer this post for analysing the scan results so obtained:

    http://www.kapilarya.com/how-to-use-system-file-checker-to-repair-windows

    Let us know if this helps you.

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Friday, June 12, 2015 4:41 AM
  • Hi

    The problem could be a problematic third party context menu handler

    Quote from answer reply of following thread

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-files/windows-explorer-in-widows-81-crash-on-right-click/332e606f-1aa4-4a81-9556-51c9c66c1663

    “First, isolate the problem. Observe when the problem occurs. While right-clicking a particular file type? While right-clicking Folders? While right-clicking all file types? As said earlier, context menu handlers can load from any of these areas:

    Registry Key

    Description

    HKCR \*\shellex\contextmenuhandlers Files

    HKCR\AllFileSystemObjects\shellex\ contextmenuhandlers Files and file folders

    HKCR\Folder\shellex\contextmenuhandlers Folders

    HKCR\Directory\shellex\contextmenuhandlers File Folders

    HKCR\<ProgID>\shellex\contextmenuhandlers File class

    HKCR\Directory\Background\shellex\ContextMenuHandlers Desktop

    If any of the symptoms occur when you deal with a folder, then you may need to inspect the context menu handlers loaded in these areas (AllFileSystemObjects, Folder, Directory). If it's only for a .txt file, inspect the file class of .txt file (HKCR\txtfile). Open Registry Editor and backup the selected branch, delete the context menu handlers one-by-one.

    Related article Manage the context-menu entries for folders, drives and Namespace objects”

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Marked as answer by Bruce Wooding Wednesday, June 24, 2015 11:54 PM
    Monday, June 15, 2015 5:17 AM