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Windows 7 Pro 64 bit randomly turns whole screen fuzzy then restarts, why? RRS feed

  • Question

  • Ever since I installed Windows 7 Pro 64 bit it has been randomly crashing my computer. Everytime it happens though the entire screen turns to a bunch of weird fuzzy lines. Why is it doing this and how can I fix this? I've tried fixing everything through the installation disc but it didnt help and all my drivers are updated.
    Friday, December 4, 2009 4:51 PM

Answers

  • Hi,

    Your issue can be caused by many factors, please download and install the newest BIOS and display card driver from the manufacture first.

    After that, please test your computer in Safe mode. If you computer doestn't crush in safe mode, you can try to Boot the computer in Clean Boot mode to test. You can refer to the following link to find the root cause.

    http://support.microsoft.com/kb/929135

    In addition, you can upload the Minidump log to the public folder in the SkyDrive for analyzing. Please don't upload your personal information in it.

    I hope this can help you.


    John
    • Marked as answer by Dale Qiao Friday, December 11, 2009 10:17 AM
    Monday, December 7, 2009 7:14 AM