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How to use Polycom CX 700 with Skype for Business Online (Office 365)?

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Hi,

I have an Office 365 tenant using E3 license, and a Polycom CX700 firmware version 4.0.7577.4066 (2.1) and I am not able to sign-in to my Skype for Business account on it due the following message

Cannot Sign in. Please verify your sign in address, domain\user name, and password, and then try again. Make sure that your domain <domain> was entered correctly.

After digging a while, I found here that my CX700 needs to be running at least on 4.0.7577.4463 to be able to access Skype for Business Online (Office 365).

That being said, how do I perform such firmware upgrade on CX700?

Thanks,

Vinicius

Tuesday, December 5, 2017 7:52 PM

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Hi vdeschamps,

Based on your description, I understand that you want to upgrade Polycom CX700 to 4.0.7577.4463

According to my research, for Polycom CX 700, if you want to upgrade to 4.0.7577.4463, you can download the update with the link below
https://support.microsoft.com/en-us/help/3050590/may-2015--cumulative-update-for-lync-phone-edition-for-polycom-cx700-a

Another document for your reference
https://blogs.technet.microsoft.com/uclobby/2014/02/01/lync-phone-edition-cumulative-update-list/

Here is also a document about “How To Update Polycom Device Firmware”
https://kb.intermedia.net/article/2350
http://gopmighty.weebly.com/blog/polycom-cx700-firmware-upgrade
http://blog.schertz.name/2011/01/updating-lync-phone-edition-devices/

For the upgrading, you can also contact the vendor Polycom to get more information

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Regards,

Alice Wang

Please remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Edited by Alice-Wang Wednesday, December 6, 2017 5:02 AM
- Proposed as answer by Alice-Wang Thursday, December 7, 2017 9:02 AM
Wednesday, December 6, 2017 5:00 AM
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Hi vdeschams,

Are there any update about this issue?
Regards,

Alice Wang

Please remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Proposed as answer by Alice-Wang Tuesday, December 12, 2017 9:24 AM
Monday, December 11, 2017 9:08 AM
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Hi,

If the reply is helpful to you, please mark it as an answer, it will help others who has similar issue.
Regards,

Alice Wang

Please remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Monday, December 18, 2017 9:03 AM