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Lenova ThinkPad T510 BSOD 3-4 times a day RRS feed

  • Question

  • Win 7 Professional, 64-bit, Lenovo

    ThinkPad T510

    I have had the computer for about one month. For the last 3 weeks I am getting 3-4 BSODs a day. I have the most up to date drivers (i check daily). I have not added any hardware since the 1st day I used it.

     

    1: kd> !analyze -v

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    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    KMODE_EXCEPTION_NOT_HANDLED (1e)

    This is a very common bugcheck.  Usually the exception address pinpoints

    the driver/function that caused the problem.  Always note this address

    as well as the link date of the driver/image that contains this address.

    Arguments:

    Arg1: 0000000000000000, The exception code that was not handled

    Arg2: 0000000000000000, The address that the exception occurred at

    Arg3: 0000000000000000, Parameter 0 of the exception

    Arg4: 0000000000000000, Parameter 1 of the exception

     

    Debugging Details:

    ------------------

     

     

    EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

     

    FAULTING_IP: 

    +3661656231323166

    00000000`00000000 ??              ???

     

    EXCEPTION_PARAMETER1:  0000000000000000

     

    EXCEPTION_PARAMETER2:  0000000000000000

     

    ERROR_CODE: (NTSTATUS) 0 - STATUS_WAIT_0

     

    BUGCHECK_STR:  0x1E_0

     

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

     

    PROCESS_NAME:  svchost.exe

     

    CURRENT_IRQL:  2

     

    EXCEPTION_RECORD:  fffff880033225d8 -- (.exr 0xfffff880033225d8)

    ExceptionAddress: fffff800030e0eb2 (nt!KiProcessExpiredTimerList+0x0000000000000072)

       ExceptionCode: c0000005 (Access violation)

      ExceptionFlags: 00000000

    NumberParameters: 2

       Parameter[0]: 0000000000000000

       Parameter[1]: ffffffffffffffff

    Attempt to read from address ffffffffffffffff

     

    TRAP_FRAME:  fffff88003322680 -- (.trap 0xfffff88003322680)

    NOTE: The trap frame does not contain all registers.

    Some register values may be zeroed or incorrect.

    rax=1000000000000000 rbx=0000000000000000 rcx=fffffa8003b81c00

    rdx=0000000000000102 rsi=0000000000000000 rdi=0000000000000000

    rip=fffff800030e0eb2 rsp=fffff88003322810 rbp=000000000002225f

     r8=fffff880009ed301  r9=0000000000000002 r10=000000000000005f

    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000

    r14=0000000000000000 r15=0000000000000000

    iopl=0         nv up ei pl nz na po nc

    nt!KiProcessExpiredTimerList+0x72:

    fffff800`030e0eb2 803818          cmp     byte ptr [rax],18h ds:a400:0000=??

    Resetting default scope

     

    LAST_CONTROL_TRANSFER:  from fffff800030ccffe to fffff800030d5610

     

    STACK_TEXT:  

    fffff880`033216b8 fffff800`030ccffe : 00000000`00000000 fffffa80`06bc0500 fffff880`03321e30 fffff800`031012a0 : nt!KeBugCheck

    fffff880`033216c0 fffff800`03100f6d : fffff800`032dca10 fffff800`03218c78 fffff800`03055000 fffff880`033225d8 : nt!KiKernelCalloutExceptionHandler+0xe

    fffff880`033216f0 fffff800`030ffd45 : fffff800`0321c028 fffff880`03321768 fffff880`033225d8 fffff800`03055000 : nt!RtlpExecuteHandlerForException+0xd

    fffff880`03321720 fffff800`03110dc1 : fffff880`033225d8 fffff880`03321e30 fffff880`00000000 fffff880`03322838 : nt!RtlDispatchException+0x415

    fffff880`03321e00 fffff800`030d4cc2 : fffff880`033225d8 fffffa80`03b81c20 fffff880`03322680 00000000`00000002 : nt!KiDispatchException+0x135

    fffff880`033224a0 fffff800`030d35ca : fffffa80`0714c520 fffffa80`08b3ca01 fffffa80`08b3ca01 fffff880`01004af4 : nt!KiExceptionDispatch+0xc2

    fffff880`03322680 fffff800`030e0eb2 : fffffa80`03b81c20 fffff880`043cab80 fffff880`043cab80 00000000`00000102 : nt!KiGeneralProtectionFault+0x10a

    fffff880`03322810 fffff800`030e0dee : 00000005`149426ae fffff880`03322e88 00000000`0002225f fffff880`009ee168 : nt!KiProcessExpiredTimerList+0x72

    fffff880`03322e60 fffff800`030e0bd7 : fffff880`009eb1c1 fffffa80`0002225f fffffa80`071bad40 00000000`0000005f : nt!KiTimerExpiration+0x1be

    fffff880`03322f00 fffff800`030d8165 : 00000000`00000000 fffffa80`043feb60 00000000`00000000 fffff800`031ece00 : nt!KiRetireDpcList+0x277

    fffff880`03322fb0 fffff800`030d7f7c : fffff880`009eb180 fffff800`030e19b8 fffff880`077d3710 fffff880`077d3710 : nt!KxRetireDpcList+0x5

    fffff880`077d3700 fffff800`03121453 : fffff800`030e174c fffff800`030e17b8 fffff8a0`01e18060 fffff880`077d37c0 : nt!KiDispatchInterruptContinue

    fffff880`077d3730 fffff800`030e17b8 : fffff8a0`01e18060 fffff880`077d37c0 fffffa80`06c9f1c8 fffffa80`06c9f010 : nt!KiDpcInterruptBypass+0x13

    fffff880`077d3740 fffff800`033cf881 : 00000000`00000000 fffffa80`043feb60 000000f8`00000000 ffffec5c`0000004c : nt!KiSecondaryClockInterrupt+0x1a8

    fffff880`077d38d0 fffff800`033d0f56 : 00000000`00000258 fffffa80`06c9f010 00000000`00000000 fffffa80`03b92270 : nt!ObpLookupObjectName+0xd1

    fffff880`077d39c0 fffff800`033a482c : 00000000`00000200 00000000`00000000 fffff8a0`01e7d501 fffff880`077d3aa8 : nt!ObOpenObjectByName+0x306

    fffff880`077d3a90 fffff800`033a6c9f : 00000000`013ee860 00000000`00000001 00000000`013ee8e8 00000000`00000000 : nt!CmOpenKey+0x28a

    fffff880`077d3be0 fffff800`030d48d3 : fffffa80`043feb60 00000000`00000000 00000000`003181a0 00000000`00000004 : nt!NtOpenKeyEx+0xf

    fffff880`077d3c20 00000000`7708226a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13

    00000000`013ee7f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7708226a

     

     

    STACK_COMMAND:  kb

     

    FOLLOWUP_IP: 

    nt!KiKernelCalloutExceptionHandler+e

    fffff800`030ccffe 90              nop

     

    SYMBOL_STACK_INDEX:  1

     

    SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: nt

     

    IMAGE_NAME:  ntkrnlmp.exe

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7951a

     

    FAILURE_BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

     

    BUCKET_ID:  X64_0x1E_0_nt!KiKernelCalloutExceptionHandler+e

     

    Followup: MachineOwner

    ---------

     

    Thursday, May 5, 2011 7:05 PM

Answers

  • Bug Check Code 0x1E: http://msdn.microsoft.com/en-us/library/ff557408(VS.85).aspx

    Please configure your Windows to generate a full dump and at the next crash upload the MEMORY.DMP file.

    You can also try to update all possible drivers and your security softwares and try again.

    Another solution is to contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    • Marked as answer by Niki Han Monday, May 16, 2011 10:23 AM
    Friday, May 6, 2011 7:06 AM
  • Hi,

     

    I suggest updating the BIOS and device drivers from manufacture's site manually.

     

    http://www-307.ibm.com/pc/support/site.wss/product.do?template=/product.do?template=%2Fproductpage%2Flandingpages%2FproductPageLandingPage.vm&sitestyle=lenovo&brandind=10&familyind=493558&machineind=0&modelind=0&partnumberind=0&subcategoryind=0&doctypeind=9&doccategoryind=0&operatingsystemind=466746&validate=true

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the issue persists, please boot into Safe Mode and check the result. If the issue occurs in Safe Mode, it is mostly like the hardware issue. Go to check the memory and hard drive. For other hardware, you need to contact Lenovo support to examine.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Monday, May 16, 2011 10:23 AM
    Monday, May 9, 2011 10:17 AM

All replies

  • Bug Check Code 0x1E: http://msdn.microsoft.com/en-us/library/ff557408(VS.85).aspx

    Please configure your Windows to generate a full dump and at the next crash upload the MEMORY.DMP file.

    You can also try to update all possible drivers and your security softwares and try again.

    Another solution is to contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    • Marked as answer by Niki Han Monday, May 16, 2011 10:23 AM
    Friday, May 6, 2011 7:06 AM
  • Hi,

     

    I suggest updating the BIOS and device drivers from manufacture's site manually.

     

    http://www-307.ibm.com/pc/support/site.wss/product.do?template=/product.do?template=%2Fproductpage%2Flandingpages%2FproductPageLandingPage.vm&sitestyle=lenovo&brandind=10&familyind=493558&machineind=0&modelind=0&partnumberind=0&subcategoryind=0&doctypeind=9&doccategoryind=0&operatingsystemind=466746&validate=true

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    If the issue persists, please boot into Safe Mode and check the result. If the issue occurs in Safe Mode, it is mostly like the hardware issue. Go to check the memory and hard drive. For other hardware, you need to contact Lenovo support to examine.

     

    Best Regards,

    Niki


    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Niki Han Monday, May 16, 2011 10:23 AM
    Monday, May 9, 2011 10:17 AM