Hi,
To troubleshoot this issue, you may perform the following suggestions:
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Open Event Viewer and check for events related to Volume Shadow Copy Service (VSS) that mention hardware providers.
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Make sure that VSS hardware providers are operating properly.
For the detailed steps, please refer to the following Microsoft TechNet article:
Event ID 12293 — Volume Shadow Copy Service Operations
http://technet.microsoft.com/en-us/library/cc734302(WS.10).aspx
Regards,
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