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Internet Explorer 8 RRS feed

  • Question

  • We are using enterprise vault for email archiving. Our Exchange running on Exchange 2007 SP3.

    We had enabled user to archive the email via OWA by installing EV plugin. Everyone able to archive email via OWA. the issue happen only to this user. When she logged to OWA and try to acrhive, it will failed with error:. She able to archive the email via OWA on another PC

    Client Information
    ------------------
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; InfoPath.2)
    CPU Class: x86
    Platform: Win32
    System Language: en-us
    User Language: en-us
    CookieEnabled: true
    Mime Types: 
    Exception Details
    -----------------
    Date: Thu Jul 31 10:24:57 UTC+0600 2014
    Message: Invalid argument.
    Url: https://mail.contoso.com/owa/EnterpriseVault/v8.0.3.1892/scripts/archive.js
    Line: 154
    Call Stack
    ----------
    EVArchiveItems(sFolderId, aItemIds)
     sFolderId = 'LgAAAAARm+OWLgIIT43X6jNnkSP0AQDKECajsIQ1RI+qLhtty8khASQVbfZZAAAB'
     aItemIds = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ
      0 = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ
    (sC,oC)
     sC = 'evarchive'
     oC = https://mail.contoso.com/owa/?ae=Folder&t=IPF.Note&a=#
      nextSibling = null
      onresizeend = null
      onrowenter = null
      aria-haspopup = 
      childNodes = [object]
      ondragleave = null
      canHaveHTML = true
      onbeforepaste = null
      ondragover = null
      onbeforecopy = null
      aria-disabled = 
      onpage = null
      recordNumber = null
      previousSibling = null
      nodeName = A
      onbeforeactivate = null
      accessKey = 
      currentStyle = [object]
      scrollLeft = 0
      onbeforeeditfocus = null
      oncontrolselect = null
      aria-hidden = 
      onblur = null
      hideFocus = false
      clientHeight = 28
      style = [object]
      onbeforedeactivate = null
      dir = 
      aria-expanded = 
      onkeydown = null
      nodeType = 1
      ondragstart = null
      onscroll = null
      onpropertychange = null
      ondragenter = null
      id = evarchive
      aria-level = 0
      onrowsinserted = null
      scopeName = HTML
      lang = 
      onmouseup = function onBUp(){var oB=this;if(oB._pushed)return ;aplStl(oB,oB._mnuItm?g_oEmt:g_oDef);}
      aria-busy = 
      oncontextmenu = null
      language = 
      scrollTop = 0
      offsetWidth = 70
      onbeforeupdate = null
      onreadystatechange = null
      onmouseenter = null
      filters = [object]
      onresize = null
      isContentEditable = false
      aria-checked = 
      aria-readonly = 
      oncopy = null
      onselectstart = null
      scrollHeight = 28
      onmove = null
      ondragend = null
      onrowexit = null
      lastChild = [object]
      aria-secret = 
      onactivate = null
      canHaveChildren = true
      onfocus = null
      onfocusin = null
      isMultiLine = true
      onmouseover = function onBOvr(){var oB=this;if(oB._pushed)return ;aplStl(oB,oB._mnuItm?g_oMir:g_oRsd);}
      offsetTop = 1
      oncut = null
      parentNode = [object]
      tagName = A
      className = btnDf
      onmousemove = null
      title = 
      role = 
      behaviorUrns = [object]
      onfocusout = null
      onfilterchange = null
      disabled = false
      parentTextEdit = [object]
      ownerDocument = [object]
      offsetParent = [object]
      aria-posinset = 0
      ondrop = null
      ondblclick = null
      onrowsdelete = null
      tabIndex = 0
      onkeypress = null
      aria-relevant = 
      onlosecapture = null
      innerText = Archive
      aria-live = 
      parentElement = [object]
      ondeactivate = null
      aria-labelledby = 
      aria-pressed = 
      children = [object]
      ondatasetchanged = null
      ondataavailable = null
      aria-invalid = 
      onafterupdate = null
      nodeValue = null
      onmousewheel = null
      onkeyup = null
      readyState = complete
      onmovestart = null
      aria-valuenow = 
      aria-selected = 
      onmouseout = function onBOut(){var oB=this;if(oB._pushed)return ;aplStl(oB,oB._mnuItm?g_oEmt:g_oDef);}
      aria-owns = 
      aria-valuemax = 
      onmoveend = null
      contentEditable = inherit
      document = [object]
      firstChild = [object]
      sourceIndex = 1250
      outerText = Archive
      isTextEdit = false
      isDisabled = false
      oncellchange = null
      runtimeStyle = [object]
      scrollWidth = 70
      aria-valuemin = 
      onlayoutcomplete = null
      onhelp = null
      attributes = [object]
      offsetHeight = 28
      onerrorupdate = null
      onmousedown = function onBDn(){var oB=this;if(g_oCurM!=null&&g_oCurM!=oB&&!oB._mnuItm)hdeMnu();if(oB.unselectable=="on"){try{var oAE=document.activeElement;if(oAE&&oAE.tagName!="IFRAME"){oB.focus();oAE.focus();}}catch(e){}}aplStl(oB,g_oDwn);}
      clientTop = 0
      aria-setsize = 0
      clientWidth = 70
      onpaste = null
      tagUrn = 
      onmouseleave = null
      onclick = function onClkB(){var oB=this;canEvt();if(null!=oB._sbMnu){if(g_oCurM!=oB)shwMnu(oB);return ;}if(oB._stky=="1"){oB._pushed=(true==oB._pushed);if(!oB._pushed)aplStl(oB,g_oDwn);if(!oB._pushed){oB._pushed=true;var sT=oB._tgl;if(null!=sT){var rgsE=sT.split(";");for(var i=0;i<rgsE.length;i++){var o=g_oAll[rgsE[i]];aplStl(o,g_oDef);o._pushed=false;}}}else if(oB._pushed&&!oB._radio){oB._pushed=false;aplStl(oB,g_oDef);}}if(null!=oB._swp){hideEm(oB.parentElement);var rgsE=oB._swp.split(";");for(var i=0;i<rgsE.length;i++){var o=g_oAll[rgsE[i]].parentElement;showEm(o,isDisp(o));}}if(g_oCurM!=null)hdeMnu();clkBtn(oB.id,oB);return ;}
      outerHTML = <A style="BORDER-BOTTOM: #3f52b8; BORDER-LEFT: #3f52b8; PADDING-BOTTOM: 4px; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5px; PADDING-RIGHT: 5px; COLOR: #3f52b8; BORDER-TOP: #3f52b8; BORDER-RIGHT: #3f52b8; PADDING-TOP: 4px" id=evarchive class=btnDf href="#" name=lnkB><IMG src="EnterpriseVault/v8.0.3.1892/images/evarchive.gif">Archive</A>
      ondrag = null
      aria-controls = 
      onresizestart = null
      aria-flowto = 
      ondatasetcomplete = null
      aria-required = 
      clientLeft = 0
      aria-describedby = 
      all = [object]
      onbeforecut = null
      innerHTML = <IMG src="EnterpriseVault/v8.0.3.1892/images/evarchive.gif">Archive
      aria-activedescendant = 
      aria-multiselectable = 
      offsetLeft = 1
      protocol = https:
      href = https://mail.contoso.com/owa/?ae=Folder&t=IPF.Note&a=#
      rev = 
      pathname = owa/
      hreflang = 
      dataFld = 
      dataFormatAs = 
      dataSrc = 
      coords = 
      mimeType = COM/OWA/ File
      type = 
      charset = 
      nameProp = ?ae=Folder&t=IPF.Note&a=#
      host = mail.contoso.com:443
      search = ?ae=Folder&t=IPF.Note&a=
      shape = 
      protocolLong = HyperText Transfer Protocol with Privacy
      hash = 
      port = 443
      urn = 
      name = lnkB
      hostname = mail.contoso.com
      Methods = 
      rel = 
      target = 
    clkBtn(sC, oV)
     sC = 'evarchive'
     oV = https://mail.contoso.com/owa/?ae=Folder&t=IPF.Note&a=#
      nextSibling = null
      onresizeend = null
      onrowenter = null
      aria-haspopup = 
      childNodes = [object]
      ondragleave = null
      canHaveHTML = true
      onbeforepaste = null
      ondragover = null
      onbeforecopy = null
      aria-disabled = 
      onpage = null
      recordNumber = null
      previousSibling = null
      nodeName = A
      onbeforeactivate = null
      accessKey = 
      currentStyle = [object]
      scrollLeft = 0
      onbeforeeditfocus = null
      oncontrolselect = null
      aria-hidden = 
      onblur = null
      hideFocus = false
      clientHeight = 28
      style = [object]
      onbeforedeactivate = null
      dir = 
      aria-expanded = 
      onkeydown = null
      nodeType = 1
      ondragstart = null
      onscroll = null
      onpropertychange = null
      ondragenter = null
      id = evarchive
      aria-level = 0
      onrowsinserted = null
      scopeName = HTML
      lang = 
      onmouseup = function onBUp(){var oB=this;if(oB._pushed)return ;aplStl(oB,oB._mnuItm?g_oEmt:g_oDef);}
      aria-busy = 
      oncontextmenu = null
      language = 
      scrollTop = 0
      offsetWidth = 70
      onbeforeupdate = null
      onreadystatechange = null
      onmouseenter = null
      filters = [object]
      onresize = null
      isContentEditable = false
      aria-checked = 
      aria-readonly = 
      oncopy = null
      onselectstart = null
      scrollHeight = 28
      onmove = null
      ondragend = null
      onrowexit = null
      lastChild = [object]
      aria-secret = 
      onactivate = null
      canHaveChildren = true
      onfocus = null
      onfocusin = null
      isMultiLine = true
      onmouseover = function onBOvr(){var oB=this;if(oB._pushed)return ;aplStl(oB,oB._mnuItm?g_oMir:g_oRsd);}
      offsetTop = 1
      oncut = null
      parentNode = [object]
      tagName = A
      className = btnDf
      onmousemove = null
      title = 
      role = 
      behaviorUrns = [object]
      onfocusout = null
      onfilterchange = null
      disabled = false
      parentTextEdit = [object]
      ownerDocument = [object]
      offsetParent = [object]
      aria-posinset = 0
      ondrop = null
      ondblclick = null
      onrowsdelete = null
      tabIndex = 0
      onkeypress = null
      aria-relevant = 
      onlosecapture = null
      innerText = Archive
      aria-live = 
      parentElement = [object]
      ondeactivate = null
      aria-labelledby = 
      aria-pressed = 
      children = [object]
      ondatasetchanged = null
      ondataavailable = null
      aria-invalid = 
      onafterupdate = null
      nodeValue = null
      onmousewheel = null
      onkeyup = null
      readyState = complete
      onmovestart = null
      aria-valuenow = 
      aria-selected = 
      onmouseout = function onBOut(){var oB=this;if(oB._pushed)return ;aplStl(oB,oB._mnuItm?g_oEmt:g_oDef);}
      aria-owns = 
      aria-valuemax = 
      onmoveend = null
      contentEditable = inherit
      document = [object]
      firstChild = [object]
      sourceIndex = 1250
      outerText = Archive
      isTextEdit = false
      isDisabled = false
      oncellchange = null
      runtimeStyle = [object]
      scrollWidth = 70
      aria-valuemin = 
      onlayoutcomplete = null
      onhelp = null
      attributes = [object]
      offsetHeight = 28
      onerrorupdate = null
      onmousedown = function onBDn(){var oB=this;if(g_oCurM!=null&&g_oCurM!=oB&&!oB._mnuItm)hdeMnu();if(oB.unselectable=="on"){try{var oAE=document.activeElement;if(oAE&&oAE.tagName!="IFRAME"){oB.focus();oAE.focus();}}catch(e){}}aplStl(oB,g_oDwn);}
      clientTop = 0
      aria-setsize = 0
      clientWidth = 70
      onpaste = null
      tagUrn = 
      onmouseleave = null
      onclick = function onClkB(){var oB=this;canEvt();if(null!=oB._sbMnu){if(g_oCurM!=oB)shwMnu(oB);return ;}if(oB._stky=="1"){oB._pushed=(true==oB._pushed);if(!oB._pushed)aplStl(oB,g_oDwn);if(!oB._pushed){oB._pushed=true;var sT=oB._tgl;if(null!=sT){var rgsE=sT.split(";");for(var i=0;i<rgsE.length;i++){var o=g_oAll[rgsE[i]];aplStl(o,g_oDef);o._pushed=false;}}}else if(oB._pushed&&!oB._radio){oB._pushed=false;aplStl(oB,g_oDef);}}if(null!=oB._swp){hideEm(oB.parentElement);var rgsE=oB._swp.split(";");for(var i=0;i<rgsE.length;i++){var o=g_oAll[rgsE[i]].parentElement;showEm(o,isDisp(o));}}if(g_oCurM!=null)hdeMnu();clkBtn(oB.id,oB);return ;}
      outerHTML = <A style="BORDER-BOTTOM: #3f52b8; BORDER-LEFT: #3f52b8; PADDING-BOTTOM: 4px; BACKGROUND-COLOR: transparent; PADDING-LEFT: 5px; PADDING-RIGHT: 5px; COLOR: #3f52b8; BORDER-TOP: #3f52b8; BORDER-RIGHT: #3f52b8; PADDING-TOP: 4px" id=evarchive class=btnDf href="#" name=lnkB><IMG src="EnterpriseVault/v8.0.3.1892/images/evarchive.gif">Archive</A>
      ondrag = null
      aria-controls = 
      onresizestart = null
      aria-flowto = 
      ondatasetcomplete = null
      aria-required = 
      clientLeft = 0
      aria-describedby = 
      all = [object]
      onbeforecut = null
      innerHTML = <IMG src="EnterpriseVault/v8.0.3.1892/images/evarchive.gif">Archive
      aria-activedescendant = 
      aria-multiselectable = 
      offsetLeft = 1
      protocol = https:
      href = https://mail.contoso.com/owa/?ae=Folder&t=IPF.Note&a=#
      rev = 
      pathname = owa/
      hreflang = 
      dataFld = 
      dataFormatAs = 
      dataSrc = 
      coords = 
      mimeType = COM/OWA/ File
      type = 
      charset = 
      nameProp = ?ae=Folder&t=IPF.Note&a=#
      host = mail.contoso.com:443
      search = ?ae=Folder&t=IPF.Note&a=
      shape = 
      protocolLong = HyperText Transfer Protocol with Privacy
      hash = 
      port = 443
      urn = 
      name = lnkB
      hostname = mail.contoso.com
      Methods = 
      rel = 
      target = 
    onClkB()
    
    Dump Event
    ----------
     recordset = null
     type = error
     fromElement = null
     toElement = null
     altLeft = false
     keyCode = 0
     repeat = false
     reason = 0
     data = 
     behaviorCookie = 0
     source = null
     contentOverflow = false
     behaviorPart = 0
     url = 
     dataTransfer = null
     ctrlKey = false
     shiftLeft = false
     dataFld = 
     returnValue = undefined
     qualifier = 
     wheelDelta = 0
     bookmarks = null
     button = 0
     srcFilter = null
     nextPage = 
     cancelBubble = false
     x = 0
     y = 0
     srcElement = null
     screenX = 478
     screenY = 430
     srcUrn = 
     origin = 
     boundElements = [object]
     clientX = 298
     clientY = 208
     propertyName = 
     shiftKey = false
     ctrlLeft = false
     offsetX = 0
     offsetY = 0
     altKey = false
     errorMessage = Invalid argument.
     errorUrl = https://mail.contoso.com/owa/EnterpriseVault/v8.0.3.1892/scripts/archive.js
     errorLine = 154
     errorCharacter = 13
     errorCode = 0
    

    Please advice.

    Thursday, July 31, 2014 6:17 AM

Answers

  • Hi Suriya,

    What Toolbar or BHO addons do they have installed on that machine on their account...

    to test

    on the users account go...

    Tools>Internet Options>Advanced tab, uncheck "Enable third-party browser extensions"...

    Close and reopen all IE windows for the full changes to take effect....

    .... try to add the archive as per your test plan...

    (Note: I don't think you can use noAddons mode for testing this)..

    the error message says it all...

    EVArchiveItems(sFolderId, aItemIds)
    sFolderId
    = 'LgAAAAARm+OWLgIIT43X6jNnkSP0AQDKECajsIQ1RI+qLhtty8khASQVbfZZAAAB'
    aItemIds
    = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ
     
    0 = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ

    I would expect to see aItemIds in single quotes..

    aItemIds = 'RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ
     
    0 = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ'

    The error message also says that she is sending the IE8 userAgent String... do you map that domain to you Enterprise Mode lists to force it to use IE8 emulation...

    There are two possible reasons why the IE8 userAgent string is being sent....

    1. The Avast web browser is installed on the machine. (uninstall it to remove the IE8 UAS token).

    2. It is an older machine that was previously customized with GPO settings for the Custom UserAgent String... there is a known bug in GPO, that if a custom UAS is set, then unsetting it does not remove it from the registry.... Search their registry for "MSIE 8.0" if you find it under the 'Policies' key, then manually delete it from the registry. Reboot for the full changes to take effect.

    ... I am assuming that she is using Win7 or higher and running at least IE9 (IE11 is the latest for win7)... you did not mention here windows and IE versions in your question.

    Regards.


    Rob^_^

    • Marked as answer by Suriya25 Monday, August 4, 2014 1:57 PM
    Thursday, July 31, 2014 6:56 AM

All replies

  • Hi Suriya,

    What Toolbar or BHO addons do they have installed on that machine on their account...

    to test

    on the users account go...

    Tools>Internet Options>Advanced tab, uncheck "Enable third-party browser extensions"...

    Close and reopen all IE windows for the full changes to take effect....

    .... try to add the archive as per your test plan...

    (Note: I don't think you can use noAddons mode for testing this)..

    the error message says it all...

    EVArchiveItems(sFolderId, aItemIds)
    sFolderId
    = 'LgAAAAARm+OWLgIIT43X6jNnkSP0AQDKECajsIQ1RI+qLhtty8khASQVbfZZAAAB'
    aItemIds
    = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ
     
    0 = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ

    I would expect to see aItemIds in single quotes..

    aItemIds = 'RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ
     
    0 = RgAAAAARm+OWLgIIT43X6jNnkSP0BwDKECajsIQ1RI+qLhtty8khASQVbfZZAADKECajsIQ1RI+qLhtty8khAS3RgMnDAAAJ'

    The error message also says that she is sending the IE8 userAgent String... do you map that domain to you Enterprise Mode lists to force it to use IE8 emulation...

    There are two possible reasons why the IE8 userAgent string is being sent....

    1. The Avast web browser is installed on the machine. (uninstall it to remove the IE8 UAS token).

    2. It is an older machine that was previously customized with GPO settings for the Custom UserAgent String... there is a known bug in GPO, that if a custom UAS is set, then unsetting it does not remove it from the registry.... Search their registry for "MSIE 8.0" if you find it under the 'Policies' key, then manually delete it from the registry. Reboot for the full changes to take effect.

    ... I am assuming that she is using Win7 or higher and running at least IE9 (IE11 is the latest for win7)... you did not mention here windows and IE versions in your question.

    Regards.


    Rob^_^

    • Marked as answer by Suriya25 Monday, August 4, 2014 1:57 PM
    Thursday, July 31, 2014 6:56 AM
  • Hi Rob,

    Thank you for your reply. User is using IE8 and for Windows, it didn't get the information.

    So, the error is related to IE on this machine..right? :) 

    Thursday, July 31, 2014 7:03 AM
  • Hi,

    How about the other PCs using IE8?

    From what I understand, this issue only happens on one special PC, please consider to check for the differences between this one and a no-issue related PC(running the same IE version).

    Besides, take a try to reset IE 8, and then check if issue insists:

    How to reset Internet Explorer settings

    Best regards


    Michael Shao
    TechNet Community Support

    Monday, August 4, 2014 2:05 AM
    Moderator