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BSOD on uninstall AMD Drivers RRS feed

  • Question

  • I am trying to update my AMD video Drivers and when I try to uninstall all amd drivers in uninstall programs I get a BSOD during video driver uninstall every time. When it reboots it gives you the start in safe mode or start normally screen, chose normal then reboots and get startup repair screen and then system restore and back to normal. So I'm unable to update my drivers, any help would be much appreciated.

    ==================================================
    Dump File         : 110213-19796-01.dmp
    Crash Time        : 11/2/2013 6:28:23 PM
    Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    Bug Check Code    : 0x1000007e
    Parameter 1       : ffffffff`c0000002
    Parameter 2       : fffff800`032b97fc
    Parameter 3       : fffff880`0b852da0
    Parameter 4       : fffff880`0b852e40
    Caused By Driver  : atikmdag.sys
    Caused By Address : atikmdag.sys+8e5580
    File Description  : ATI Radeon Kernel Mode Driver
    Product Name      : ATI Radeon Family
    Company           : Advanced Micro Devices, Inc.
    File Version      : 8.01.01.1331
    Processor         : x64
    Crash Address     : ntoskrnl.exe+a27fc
    Stack Address 1   :
    Stack Address 2   :
    Stack Address 3   :
    Computer Name     :
    Full Path         : C:\Windows\Minidump\110213-19796-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 275,288
    Dump File Time    : 11/2/2013 6:36:46 PM
    ==================================================

    Summary
            Operating System
                MS Windows 7 Home Premium 64-bit SP1
            CPU
                AMD Athlon II X4 640    16 °C
                Propus 45nm Technology
            RAM
                8.00 GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
            Motherboard
                MSI 785GM-P45 (MS-7623) (CPU1)    28 °C
            Graphics
                Sceptre X22HGઠ(1680x1050@60Hz)
                AMD Radeon HD 5700 Series
            Hard Drives
                488GB Western Digital WDC WD5000AAKS-00YGA0 ATA Device (SATA)    21 °C
                488GB Western Digital WDC WD5000AAKS-00E4A0 ATA Device (SATA)    26 °C
            Optical Drives
                ATAPI iHAS124   Y ATA Device
            Audio
                VIA High Definition Audio
    Operating System
        MS Windows 7 Home Premium 64-bit SP1

    Sunday, November 3, 2013 2:10 AM

All replies

  • Have you tried uninstalling them in Safe mode?
    Sunday, November 3, 2013 3:01 AM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

    If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  

    *

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

     

    Link for how to  upload below.
    *
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here
    Asking an effective question to get help fast here
    Basic troubleshooting tips can be found here
    Driver verifier-Tracking down a mis behaving driver  here
    Links to out other wiki's can be found here.


    Co-Authored by  JMH3143

    Wanikiya & Dyami--Team Zigzag

    Sunday, November 3, 2013 3:04 AM
  • I haven't tried to uninstall in safe mode yet and I'm not overclocking at all. Here's a link to 2 crash dump files I have only tried twice since it blue screened both times.

    https://skydrive.live.com/redir?resid=6FCDF7F293047014!227&authkey=!AF6uYFlrYBmlA0o

    Sunday, November 3, 2013 3:32 AM
  • Hi,

    Sorry for the delay respond, the link may expired that I cannot open.

    Could you provide us with a new one?

    Regards,


    Ada Liu
    TechNet Community Support

    Wednesday, November 27, 2013 11:02 AM