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Opening Control Panel will cause Windows Explorer to crash. RRS feed

  • Question

  • Hey there, 

    My problem started when I tried to move a file from a hard disk to my laptop. Firstly, the file copied immediately and there was an error when I tried to open it. Basically, the file seemed empty and I just could not copy the file over. 

    The real problem began when I cannot access my control panel. Everytime i click on it, it causes windows explorer to crash. I tried searching around for solutions. I tried restoring the system and yet the problem keeps coming back. Is it cause now the hard disk is infected with a virus? Cause it works fine after a restore, but everytime i plug in the hard disk, the same problem occurs. I have deleted the problematic file from both hard disk and laptop. 

    I tried to go through all the .cpl file method. Below are the .cpl files that will cause windows to crash. 

    appwiz.cpl

    desk.cpl

    powercfg.cpl

    wscui.cpl

    firewall.cpl

    hdwwiz.cpl

    The below 3 does not cause a crash, but it won't open either

    bthprops.cpl

    irprops.cpl

    infocardcpl.cpl

    So may I know which is causing the problem? Is there any 3rd party file that I should delete? And is the hard disk probably infected? Hope you guys can help a noob like me. I am running windows 7 64bit on a hp laptop. Pardon if i post this in the wrong forum. Thanks! 

    Wednesday, August 7, 2013 1:20 PM

Answers

  • Hi,

    Meanwhile, I suggest you perform clean boot mode and check the result:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista.

    http://support.microsoft.com/kb/929135

    To enable us to help you better, please provide the dump file so that we can help you analyze them.

    Please provide the dump files and event Log so that we can help you analyze them.

    Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.

    http://support.microsoft.com/kb/254649/en-us /

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, August 13, 2013 12:26 PM
    Thursday, August 8, 2013 10:37 AM

All replies

  • In Computer right click on the driver with the problem and in Properties click tools tab and run system check disk, this might be due to bad sector in your hard disk which this method could detect and fix it (if possible).

    Also, run a full system scan with:

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Wednesday, August 7, 2013 3:58 PM
  • Hi,

    Meanwhile, I suggest you perform clean boot mode and check the result:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista.

    http://support.microsoft.com/kb/929135

    To enable us to help you better, please provide the dump file so that we can help you analyze them.

    Please provide the dump files and event Log so that we can help you analyze them.

    Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2.

    http://support.microsoft.com/kb/254649/en-us /

    Regards,


    Kelvin_Hsu

    TechNet Community Support

    • Marked as answer by Cloud_TS Tuesday, August 13, 2013 12:26 PM
    Thursday, August 8, 2013 10:37 AM