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“I have two entries with the exact same name” when there is a comma in the Display Name RRS feed

  • Question

  • I have an odd issue with Auto Attendant in Unified Messaging.

    Whenever you say a name to the auto attendant it repeats back “I have two entries with the exact same name” for every user. We are using the attribute (msDS-PhoneticName) because we have the display name as Lastname, Firstname so we wanted it to speak more naturally.

    What I have found is the comma in the Display Name is causing the issue even though it should just be reading the msDS-PhoneticName. When I remove the comma out of the Display name it only finds one result and dials.

    Any insights to why this would happen or is it possibly a bug in Exchange UM?

    Wednesday, July 29, 2015 9:31 PM