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    Hi

    I have an HP nx 7010 notebook and it is giving me a hard disk error. Disk error appears as below.

    A disk read error occurred Press Ctrl + Alt + Del to restart"

    I went to bios settings to test the hard disk on the HDD self test and it reached 100% on both comprehensive 2 and 54 minutes test.

    I even changed hard disk to see if the hard disk to see if it was faulty but it still gives the same error.

    My laptop doesnt even allow me to go to the windows screen the furthest it goes is to the HP screen and gives me the F10 option.

    Please advise

    Wednesday, February 3, 2010 11:07 AM

All replies

  • Solution to:

    Disk read error occured press ctrl alt del to restart

    Had similiar problem

    Did LOTS of reading online ...... then tried:

    1. Checking (replacing) all cables (including power cable)
        Boot still failed
    2. Reset boot device order in BIOS (tried multiple combinations)
        Boot still failed
    3. Setting bios to default settings
        Boot still failed
    4. Resetting bios (remove and reinstall battery)
        Boot sill failed
    5. Chkdsk (from backup drive)
        Drive checks good. Boot still failed
    6. Defragmented affected drive (from backup drive)
         THIS SEEMED TO FIX THE PROBLEM! (Not sure why, but disk read error is gone)

    Next on my list of things I was going to try:
    1. Fix boot record from Recovery Console (FIXBOOT, FIXMBR)
    2. Flash most current bios.

    Hope this helps someone.
    Friday, February 5, 2010 9:24 PM
  • Your problem I don't think is your HD, It's your OS instalation got corupted.  You might like it, however I would strongly suggest reinstalling your OS.  IF you need guidance with it, please let us know.
    • Proposed as answer by Scott SC Wednesday, February 24, 2010 7:52 AM
    Wednesday, February 24, 2010 7:52 AM
  • Hi,
    I have a similar problem, (disc read error, press ctrl alt delete to restart), but mine occurred after my regular backup failed wiht error code 0x80070017 which on checking via google etc was advised to run disk check and repair bad sectors.  I ran this and all was fine, but when it finished the scrren wouldnt close, so in the end I buttonedit to restart.  after thisis just came up wth the above error.
    ANy help would be appreciated, I am not a brilliant PC guru, but can do the basics.

    Re above suggestions, how can I run Chkdsk (fro m backup drive)?
    Thanks
    Chezzi
    Wednesday, February 24, 2010 8:17 PM
  • Hi,
    I have had these problems on and off for years now with many different machines.  I am thus shocked that many more people do not suffer the same fate.  It started with XP and followed me into Vista.  Sometimes I have had to FIXBOOT and FIXMBR, other times unplug and replug the cables , sometimes reseat the RAM to get the system to boot.  I never know what's going to work next time. One time replacing the SATA cable fixed the problem for months then it started up again.  Now, the only thing that works is to simply have the Vista setup disk inserted at startup!  It forces the "press any button to load files from the CD" screen to come up (I don't touch a thing) and windows loads normally.  If I load the setup files and attempt a startup repair it doesn't find any Windows version installed and so the repair (if attempted anyway) fails everytime.  I will attempt the Defrag trick and see if that helps.  This is one of the strangest IT challenges I've seen in 40 years :(
    Saturday, March 6, 2010 12:29 PM
  • Hello

    Please help me!!

    I have the same problem with press alt+ctrl+del

    I have tried using another cable, i have tried putting my hard into another computer as slave=> it doesn't recognise it, I have used ultimate boot cd and it said it passed..i assume the hard has no errors...

    I read another thread http://social.technet.microsoft.com/Forums/en-US/itprovistasetup/thread/37f1395e-8331-46c4-882d-78d111005f48

    and i came up to these instructions:

    *****Section B*****

    1.)Load the XP Recovery console from the CD
    2.)At the prompt, choose the installation # of the OS (usually just 1) and enter the Administrator PW. If you do not have the PW, you must reset it using a linux tool, and I'm sorry but that explanation is better left in a different forum :)
    3.)At the command prompt, type FIXMBR , this will repair the Master Boot Record of the Drive. Don't worry about the warnings, this won't make the situation an worse than it already is - I promise :)
    4.)Then type FIXBOOT , this will repair the boot sector and make sure that the files required to boot up are present.
    5.)Now type EXIT and the PC should reboot - if it doesn't, go hard and do it yourself the old fashioned way

    In most cases Windows should now load. If it still won't boot.......

    *****Section C*****

    1.)Load the Recovery Console again
    2.)At the command prompt, type CHKDSK /P , this should correct any errors on the drive or orphaned/corrupt files/directories
    3.)Now perform the FIXMBR and FIXBOOT commands again

    *****Section D*****

    If Windows still will not bot up........The steps here are a variation of a new installation of Windows XP and will require a Valid Installation Key for XP activation

    1.)Boot the computer from the CD again, but instead of loading the Recovery Console, choose to set up Windows Xp. The install wizard will search for previous installations and when it finds yours, it will prompt to either continue installing a fresh copy of windows or Repair this Windows Installation . Choose to Repair Windows.
    2.)The wizard will now run through several operations deleting the existing boot data and some system files
    3.)Run through the installation prompts
    4.)After the installation wizard is finished, Windows should now boot up to the existing installation with the exception that windows will have to be reactivated.

    If you still cannot get the Hard Drive to Boot........

    *****Section E*****
    The hard drive is most likely not compatible with the PC Hardware and/or there is a problem with the Processor, Memory, and/or Motherboard or components of those.
    This was the case in my latest situation. The Drive needed to be installed into a newer System (post 2005 motherboard) and the steps in Section D were used to solve the issue. I hope this helps most of you :)

     

    But when i inserted the windows cd it said windows is checking my current configuration and the went into a black screen...

    Please help me!!!!\

    Thanks in advance!

    Friday, April 9, 2010 10:30 AM
  • Hi you all!

    I just fixed a HP nx7300 with this "A disk read error occurred Press Ctrl + Alt + Del to restart!".

    After a few hours of chkdsk, fix mbr and so on I came up with the solution! It seemed that BIOS has flagged the drive as bad. Why do I think so?

    It helped to update BIOS to a new version (should also work "upgrade" to the same version).

     

    Bootable USB with the BIOS files on.....Upgrade....Reboot....Everything OK!

    /SgxMan

     

    Thursday, March 24, 2011 2:44 PM
  • Hey SgxMan,

     

    Glad you took care of it with that solution. For what I understand the issue could have many causes, I learned the hard way. I tried everything from FIXMBR to reinstalling windows to no avail, no matter what I did it always came back to the original error. My suggestion with people with this problem is to first verify integrity of the HD, that can be done with an utility like Norton Ghost or ChkDsk from the recovery console on the setup disks of Windows XP. If everything seems to be working fine try the non-destructive data approaches first, try replacing the cables, then try changing the port where your HD is plugged into (that one worked for me although I tried the most data destructive solutions first, and I'm hitting my head against the wall because of that), try the BIOS and CMOS solutions, try the FIXMBR solution, and as a last resource try reinstalling windows with a fresh partition but do it after you've run a complete backup on a second HD (if you have access to one as long as the HD tests were successful and you can see your data) and after you have exhausted all other solutions first.

     

    Hope this helps, I wish somebody would've mentioned the "try another SATA or IDE port" before.

     

    Regards,

    Friday, October 14, 2011 5:38 PM
  • That's weird because i just noticed this problem turn up for me on a old PC i had since 2001 (1.2gHz Athlon with 1GB of RAM) and it reacts the same way as yours does where it fails to boot with the CTRL+ALT+DEL message but if i leave the Win XP installation CD (which is bootable) in the drive it seems to get Windows XP to boot and everything runs fine at that point. maybe that added delay that the boot CD causes before the hard drive loads helps it?

    this happens after a clean installation and 'windows updates' of Windows XP of Windows XP SP3 x86.

    NOTE: i know Microsoft dumped support of Windows XP in April 2014 but i only have WinXP on that old PC strictly for ripping AUDIO CD's with EAC (Exact Audio Copy) so i should be safe as i am not using it for general internet as about the only thing using the internet on that PC is EAC to lookup CD info.

    NOTE: i imagine my BIOS backup battery is pretty much shot on that PC but i just load the optimized defaults and tweak my book order so the CD loads before the hard drive and that's it and get the error i am getting.

    Tuesday, September 26, 2017 8:03 AM