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Need help with a malfunctioning Microsoft diagnostic tool. RRS feed

  • Question

  • There is a Windows tool:  setupdiag

    This tool is available on this Microsoft link:

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

    After clicking to download it appears in the downloads folder.

    When it is launched it may malfunction.

    The instructions link displayed:

    Double-clicking the file to run it will automatically close the command window when SetupDiag has completed its analysis. If you wish to keep this window open instead, and review the messages that you see, run the program by typing SetupDiag at the command prompt instead of double-clicking it. You will need to change directories to the location of SetupDiag to run it this way.

    Please indicate how to use administrative command prompt instead of double-clicking it.

    It displayed:  You will need to change directories to the location of SetupDiag to run it this way.

    It did not indicate how to change directories to the location of SetupDiag.

    How do you use all default methods and then change directories to the location of setupdiag?

    C:\WINDOWS\system32>setupdiag
    'setupdiag' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows>setupdiag
    'setupdiag' is not recognized as an internal or external command,
    operable program or batch file.

    C:\>setupdiag
    'setupdiag' is not recognized as an internal or external command,
    operable program or batch file.

    Sunday, September 30, 2018 9:34 AM

All replies

  • > Please indicate how to use administrative command prompt instead of double-clicking it.

    If you're on Windows 10, press Ctrl/X (control and X keys at once) and select from the menu "Command prompt (Admin)" or "Powershell (Admin)". In the command window type:

    <directory where is setupdiag.exe>\setupdiag.exe

    then press the Enter key.

    If you know a friendly IT person in your company/school, ask him/her to show you how to do things in Windows.

    -- pa



    • Edited by Pavel A Sunday, September 30, 2018 7:06 PM
    Sunday, September 30, 2018 7:03 PM