ActiveSync Device Not Found RRS feed

  • Question

  • I am having an issue when trying to wipe or remove a iphone or Android device from a user in EMC. I have narrowed down the issue to when I try to remove the device it tells me it cannot be found for that user. In the command it shows a wrong path to the user's account in AD. It is trying to access the User in their old OU. Basically, when we moved the users to a new OU in AD the information did not syncronize to EMC for the ActiveSyncDevices. In order for me to remove the phone from the user I had to move them back to their old OU, then remove the phone, and then move them back to the current OU.

    Does anyone know of an update or fix for this issue or a way to synchronize Exhange? Please let me know if you need me to make the issue more clear.

    Thank You

    Tuesday, February 14, 2012 1:59 AM

All replies

  • Hi,

    I will invite other engineers to discuss here.

    This will better solve this problem.



    TechNet Community Support

    Wednesday, February 15, 2012 3:51 AM
  • Which Active-sync policy is applied to the old OU ?

    I would rather check the active sync policy applied and then proceed from there.


    Check also remote wipe.

    get-activesyncmailboxpolicy | fl and set-activesyncmailboxpolicy


    Wednesday, February 15, 2012 6:14 AM
  • Hello, 

    WHich Exchange server version and ON which server OS and which SP levels ? 

    Please run the EXBPA and check if there any permission problems 


    Chinthaka Shameera | MCITP: EA | MCSE: M | http://howtoexchange.wordpress.com/

    Wednesday, February 15, 2012 11:03 AM
  • Sorry for the delay in replying. I Had a baby right after i posted this that required a 2 week vacation!

    EXBPA did not turn up any permission issues

    Exchange Server 2010 -Version 14.01.0339.001

    Exchage server - OS Windows Server 2008 R2 Enterprise - SP1 - 64bit-

    Domain Controller  - OS Windows Server 2008 R2 Standard - SP1 - 64bit-

    - Another piece of info - i was able to remove a phone from a user, when her phone was added to her user account, after, she had been moved to the new OU. So basically, if I add a phone to any user right now, i would be able to remove the phone or remote wipe it. The users with phones, from before the move to the new OU in AD, have devices that cannot be removed from that specific account.

    Monday, February 27, 2012 7:53 PM