locked
Analogue devices not using assigned dial plan RRS feed

  • Question

  • Hi,

    We are using Tenor gateways for running analogue devices (fax, cordless phones) through Lync 2013. It works fine on our standard dial plan which all end-users are on. However, for a business reason, we need to do restricted dialing on the cordless phones (e.g. dial a 5 digit access code to dial out).

    The cordless phones exist in AD (created using new-csanalogdevice in the Lync Mgmt Shell) and I'm using the following command to assign the dial plan:

    get-csanalogdevice "My test phone" | grant-csdialplan -policyname "restrictedCallDialPlan(77777)" -v

    When I run get-csanalogdevice "My test phone" | Select DialPlan I can see I am using the restricted dialling dial plan but the calls are not restricted - e.g. I can call my mobile phone as normal with out having to preceed the number with 77777.

    First thought was there was a configuration an issue with the dial plan. Checking it in the Lync Ctrl Panel it all looks fine, and it more importantly, it works as expected on Common Area Phones (Polycom CX500).

    If I have to, I can do the restriction on the Tenor gateways but it's not a "nice" solution as the config gets messy. Ideally we'd like to do it in Lync so we can manage it all from one place.

    Is anyone familiar with assigning dial plans to analogue extensions in Lync and know of a reason this wouldn't work?

    Many thanks

    Monday, September 15, 2014 3:02 PM

Answers

  • Hello,

              I experienced the same behaviour utilising analogue devices within Lync, during my research it appeared that while you can set a dial plan against an analogue device, this will never take affect and will only inherit normalisation rules defined in the Global dial plan. Please see the following article below under the "Call Routing For Analogue Devices" section, around half way down this section it explains in details the grant-csdialplan behaviour for an analogue device. In my case, I utilised a feature on the AudioCodes MediaPack devices which we were using for analogue connectivity in order to restrict dialling on a per port basis.

    http://www.mylynclab.com/2013/04/microsoft-lync-facts-about-fax.html

    Regards.


    http://www.b4z.co.uk

    • Proposed as answer by Eason Huang Tuesday, September 16, 2014 7:45 AM
    • Marked as answer by EditedBaseline Tuesday, September 16, 2014 9:38 AM
    Monday, September 15, 2014 7:28 PM
  • You have to use an corect voicepolicy for you analog devives to restrict outside dialing like

    get-csanalogdevice "My test phone" | grant-csvoicepolicy -policyname internal

    The dialplan will only normalize you dialed number on the analog device


    regards Holger Technical Specialist UC

    • Proposed as answer by Eason Huang Tuesday, September 16, 2014 7:45 AM
    • Marked as answer by EditedBaseline Tuesday, September 16, 2014 9:38 AM
    Monday, September 15, 2014 7:52 PM

All replies

  • Hello,

              I experienced the same behaviour utilising analogue devices within Lync, during my research it appeared that while you can set a dial plan against an analogue device, this will never take affect and will only inherit normalisation rules defined in the Global dial plan. Please see the following article below under the "Call Routing For Analogue Devices" section, around half way down this section it explains in details the grant-csdialplan behaviour for an analogue device. In my case, I utilised a feature on the AudioCodes MediaPack devices which we were using for analogue connectivity in order to restrict dialling on a per port basis.

    http://www.mylynclab.com/2013/04/microsoft-lync-facts-about-fax.html

    Regards.


    http://www.b4z.co.uk

    • Proposed as answer by Eason Huang Tuesday, September 16, 2014 7:45 AM
    • Marked as answer by EditedBaseline Tuesday, September 16, 2014 9:38 AM
    Monday, September 15, 2014 7:28 PM
  • You have to use an corect voicepolicy for you analog devives to restrict outside dialing like

    get-csanalogdevice "My test phone" | grant-csvoicepolicy -policyname internal

    The dialplan will only normalize you dialed number on the analog device


    regards Holger Technical Specialist UC

    • Proposed as answer by Eason Huang Tuesday, September 16, 2014 7:45 AM
    • Marked as answer by EditedBaseline Tuesday, September 16, 2014 9:38 AM
    Monday, September 15, 2014 7:52 PM
  • Thanks for this Barry. I used this article as a reference when setting the fax machines and found it very valuble then as well. It is odd that Lync lets you set this parameter without error but doesn't act on it!

    New plan is to do a combination of what you did and restrict per port on the gateway, and what Holger suggests restricting by Voice Policy, on a per user basis.

    Many thanks for both responses.

    Andrew

    Tuesday, September 16, 2014 9:38 AM