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Monitoring Server sp2 failure RRS feed

  • Question

  • I am trying to install service pack 2 for monitoring server on a windows server 2008 x64 server.  I keep getting this error when i try the install:

    Error 1402. Could not open key: UNKNOWN\Components\825A1CBC7CE9B9A40A8025CBB59CD157\165E80756935A1B4FABF286CD132242D.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.
    === Logging stopped: 9/22/2009  11:10:02 ===

    I am a local admin on the box, my account should have full access to all components.  if i just click the msp it runs and doesn't say it fails until you run monitoring server config wizard and it won't connect to the sql 2008 database.  but if i run cmd prompt as an admin and run this msiexec /p pscsrv.msp SKIPREQCHECK=1  i get the above error.

    Suggestions?
    Tuesday, September 22, 2009 3:15 PM

Answers

  • Hello,

    Have you installed the SQL 2005 CU9 redistributables on the machine?  Also are you using the right bits to install?  Meaning are you using the 64-bit, bits not the x86 bits?

    Thanks,

    Aseem Nayar - MSFT


    This posting is provided "AS IS" with no warranties, and confers no rights
    • Marked as answer by AseemN Tuesday, September 29, 2009 9:47 PM
    Tuesday, September 22, 2009 6:20 PM
  • I found out what the problem was.  Somehow some registry keys lost inheritance of permissions.  So forced permissions back to the keys and it worked.  the keys were:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\825A1CBC7CE9B9A40A8025CBB59CD157
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\825A1CBC7CE9B9A40A8025CBB59CD157\165E80756935A1B4FABF286CD132242D
    • Marked as answer by AseemN Wednesday, October 7, 2009 3:31 PM
    Monday, October 5, 2009 5:36 PM

All replies

  • Hello,

    Have you installed the SQL 2005 CU9 redistributables on the machine?  Also are you using the right bits to install?  Meaning are you using the 64-bit, bits not the x86 bits?

    Thanks,

    Aseem Nayar - MSFT


    This posting is provided "AS IS" with no warranties, and confers no rights
    • Marked as answer by AseemN Tuesday, September 29, 2009 9:47 PM
    Tuesday, September 22, 2009 6:20 PM
  • I found out what the problem was.  Somehow some registry keys lost inheritance of permissions.  So forced permissions back to the keys and it worked.  the keys were:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\825A1CBC7CE9B9A40A8025CBB59CD157
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\825A1CBC7CE9B9A40A8025CBB59CD157\165E80756935A1B4FABF286CD132242D
    • Marked as answer by AseemN Wednesday, October 7, 2009 3:31 PM
    Monday, October 5, 2009 5:36 PM
  • I'll just add my 2 cents:  this solution worked great for me on a Monitoring Server SP3 install so thanks.
    Wednesday, July 7, 2010 6:35 PM