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Mac Outlook search stops working RRS feed

  • Question

  • Hi All,

    We have an issue with outlook on an mac, the search function keeps stop working then you cant search anything or only a few mails display.

    We have done the following to troubleshoot:
    Setup new profile
    Clear cache
    reindex
    reinstall office
    and several more

    Any advice will be greatly appreciated

    Monday, January 13, 2020 1:45 PM

All replies

  • Hi,

    Is this a problem that has only recently occurred? If so, what specific operations did you do before this problem occurred?

    What's the version of your Outlook client? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook to the latest version.

    In this situation, please try exiting Outlook desktop client and see if the issue can be reproduced on your web mail.

    It is also suggested to use Outlook Search Repair tool to repair your Outlook for Mac.

    Any update, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, January 15, 2020 2:59 AM
  • Hi,

    Have you got the issue fixed?

    Please try my suggestions and let me know the results.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, February 18, 2020 8:02 AM