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Windows Modules Installer stopped RRS feed

  • Question

  • I am running Windows 2012 R2 standard in a virtual machine. When I run the server manager I get 2 errors:

    1. Cannot get role and feature data ( asked in a previous question)

    2. Windows Modules Installer stopped

    If I run services.msc and look for the Windows Modules Installer it indicates that it is running (automatic) so why would the server manager think that it is not running?

    Thanks

    Sam

    Thursday, April 2, 2015 2:28 PM

Answers

  • Good news, at least for me is that I now have WSUS running. The issue was that all of the updates were not installed even though Windows Update said they were. I found out by doing the reboot after the updates on the system console that 1 or more updates failed. The problem was a GPO issue which when resolved allowed the successful installation of WSUS

    Case closed

    Wednesday, June 3, 2015 4:30 PM

All replies

  • Hi Sam,

    Please collect error or failure information in Event Viewer?

    I found a similar discussion, and solved by restarting the Server Manger then check if the same issue persists:

    Windows Modules Installer Stops & Restarts Frequently

    If there is anything else regarding this issue, please feel free to post back.

    Best Regards,

    Anna Wang


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    • Proposed as answer by AnnaWY Monday, April 20, 2015 4:13 PM
    Friday, April 3, 2015 8:48 AM
  • Hi Sam,

    Any update on this issue?

    If there is anything else regarding the issue, please feel free to post back.

    Best Regards,

    Anna


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Monday, April 20, 2015 4:10 PM
  • Anna,

    I gave up trying to get WSUS working on the machine that I was trying to use. Instead I created a brand new, clean install of a Windows 2012 R2 standard in a virtual machine. Nothing is running on this machine. From the Server Manager I started the WSUS installation using the default settings. Once again it failed with the following error message "The request to add or remove features on the specified server failed. The operation cannot be completed because the server that you specified requires a restart". On the Server Manager Dashboard it shows me that the Windows Modules Installer is stopped. I started the service which seems to have started but I still have a Manageability error, "Online - Cannot get role and feature data" I do a Server Manager refresh and it fails. This error tells me that the operation cannot be completed because the server that you specified requires a restart" and then the Windows Module Installer stops. When I look at what services are running (or not) I see the following:

    • Windows Internal Database - not running and in manual
    • WSUS Service - not running and disabled
    • There are no SQL processes running
    • Windows Installer - not running and in manual

    This is what the tail end of the CBS log file looks like:

    015-04-20 13:51:22, Error                 CSI    00000005 (F) Current pending rollback transaction content precludes other operations; reboot to complete rollback.[gle=0x80004005]
    2015-04-20 13:51:22, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:51:22, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:51:22, Info                  CSI    00000006@2015/4/20:18:51:22.178 CSI Transaction @0x9fe1b584f0 destroyed
    2015-04-20 13:51:22, Info                  CBS    Failed to get CSI Inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:51:22, Info                  CBS    Failed to get component state. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:51:22, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:51:22, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-NetFx4-OC-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, update: NetFx4 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:51:22, Error                 CBS    Failed to get store state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:53:22, Info                  CBS    Trusted Installer successfully registered to be restarted for pre-shutdown
    2015-04-20 13:53:22, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
    2015-04-20 13:53:22, Info                  CBS    Winlogon: Stopping notify server
    2015-04-20 13:53:22, Info                  CBS    Winlogon: Unloading SysNotify DLL
    2015-04-20 13:53:22, Info                  CBS    TiWorker signaled for shutdown, going to exit.
    2015-04-20 13:53:22, Info                  CBS    Ending the TiWorker main loop.
    2015-04-20 13:53:22, Info                  CBS    Starting TiWorker finalization.
    2015-04-20 13:53:22, Info                  CBS    Ending the TrustedInstaller main loop.
    2015-04-20 13:53:22, Info                  CBS    Starting TrustedInstaller finalization.
    2015-04-20 13:53:22, Info                  CBS    Ending TrustedInstaller finalization.
    2015-04-20 13:53:22, Info                  CBS    Ending TiWorker finalization.
    2015-04-20 13:54:48, Info                  CBS    TI: --- Initializing Trusted Installer ---
    2015-04-20 13:54:48, Info                  CBS    TI: Last boot time: 2015-04-18 15:30:12.080
    2015-04-20 13:54:48, Info                  CBS    TrustedInstaller terminated with pending operations.
    2015-04-20 13:54:48, Info                  CBS    Starting TrustedInstaller initialization.
    2015-04-20 13:54:48, Info                  CBS    Ending TrustedInstaller initialization.
    2015-04-20 13:54:48, Info                  CBS    Starting the TrustedInstaller main loop.
    2015-04-20 13:54:48, Info                  CBS    TrustedInstaller service starts successfully.
    2015-04-20 13:54:48, Info                  CBS    Winlogon: Registering for CreateSession notifications
    2015-04-20 13:54:48, Info                  CBS    Registering for pre-shutdown notification to complete the pended operation
    2015-04-20 13:54:48, Info                  CBS    Startup processing thread terminated normally
    2015-04-20 13:56:18, Info                  CBS    Starting TiWorker initialization.
    2015-04-20 13:56:18, Info                  CBS    Ending TiWorker initialization.
    2015-04-20 13:56:18, Info                  CBS    Starting the TiWorker main loop.
    2015-04-20 13:56:18, Info                  CBS    TiWorker starts successfully.
    2015-04-20 13:56:18, Info                  CBS    Universal Time is: 2015-04-20 18:56:18.985
    2015-04-20 13:56:18, Info                  CBS    Loaded Servicing Stack v6.3.9600.17477 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17477_none_fa2b7d3b9b36c7b4\cbscore.dll
    2015-04-20 13:56:18, Info                  CSI    00000001@2015/4/20:18:56:18.991 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffcd99c7f59 @0x7ffcd9ca4a14 @0x7ffcd9ca424b @0x7ff69c2ed69a @0x7ff69c2edf4f @0x7ffcfafc2053)
    2015-04-20 13:56:18, Info                  CBS    Could not load SrClient DLL from path: SrClient.dll.  Continuing without system restore points.
    2015-04-20 13:56:18, Info                  CBS    SQM: Initializing online with Windows opt-in: False
    2015-04-20 13:56:18, Info                  CBS    SQM: Cleaning up report files older than 10 days.
    2015-04-20 13:56:18, Info                  CBS    SQM: Requesting upload of all unsent reports.
    2015-04-20 13:56:18, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
    2015-04-20 13:56:18, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
    2015-04-20 13:56:18, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
    2015-04-20 13:56:18, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
    2015-04-20 13:56:18, Info                  CBS    Session: 30440347_2946084011 initialized by client DISM Package Manager Provider.
    2015-04-20 13:56:19, Info                  CBS    Enumerating Foundation package: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, this could be slow
    2015-04-20 13:56:20, Info                  CSI    00000002 CSI Store 803970712624 (0x000000bb30638430) initialized
    2015-04-20 13:56:20, Info                  CSI    00000003 Transaction merge required, do-not-merge flag passed.
    2015-04-20 13:56:20, Info                  CSI    00000004@2015/4/20:18:56:20.790 CSI Transaction @0xbb3063f1b0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.30440347_2946084011:1/"

    2015-04-20 13:56:22, Error                 CSI    00000005 (F) Current pending rollback transaction content precludes other operations; reboot to complete rollback.[gle=0x80004005]
    2015-04-20 13:56:22, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:56:22, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:56:22, Info                  CSI    00000006@2015/4/20:18:56:22.631 CSI Transaction @0xbb3063f1b0 destroyed
    2015-04-20 13:56:22, Info                  CBS    Failed to get CSI Inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:56:22, Info                  CBS    Failed to get component state. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:56:22, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:56:22, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-NetFx4-OC-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, update: NetFx4 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:56:22, Error                 CBS    Failed to get store state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 13:58:22, Info                  CBS    Trusted Installer successfully registered to be restarted for pre-shutdown
    2015-04-20 13:58:22, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
    2015-04-20 13:58:22, Info                  CBS    Winlogon: Stopping notify server
    2015-04-20 13:58:22, Info                  CBS    Winlogon: Unloading SysNotify DLL
    2015-04-20 13:58:22, Info                  CBS    TiWorker signaled for shutdown, going to exit.
    2015-04-20 13:58:22, Info                  CBS    Ending the TiWorker main loop.
    2015-04-20 13:58:22, Info                  CBS    Starting TiWorker finalization.
    2015-04-20 13:58:22, Info                  CBS    Ending the TrustedInstaller main loop.
    2015-04-20 13:58:22, Info                  CBS    Starting TrustedInstaller finalization.
    2015-04-20 13:58:22, Info                  CBS    Ending TrustedInstaller finalization.
    2015-04-20 13:58:22, Info                  CBS    Ending TiWorker finalization.
    2015-04-20 14:01:18, Info                  CBS    TI: --- Initializing Trusted Installer ---
    2015-04-20 14:01:18, Info                  CBS    TI: Last boot time: 2015-04-18 15:30:12.080
    2015-04-20 14:01:18, Info                  CBS    TrustedInstaller terminated with pending operations.
    2015-04-20 14:01:18, Info                  CBS    Starting TrustedInstaller initialization.
    2015-04-20 14:01:18, Info                  CBS    Ending TrustedInstaller initialization.
    2015-04-20 14:01:18, Info                  CBS    Starting the TrustedInstaller main loop.
    2015-04-20 14:01:18, Info                  CBS    TrustedInstaller service starts successfully.
    2015-04-20 14:01:18, Info                  CBS    Winlogon: Registering for CreateSession notifications
    2015-04-20 14:01:18, Info                  CBS    Registering for pre-shutdown notification to complete the pended operation
    2015-04-20 14:01:18, Info                  CBS    Startup processing thread terminated normally
    2015-04-20 14:01:18, Info                  CBS    Starting TiWorker initialization.
    2015-04-20 14:01:18, Info                  CBS    Ending TiWorker initialization.
    2015-04-20 14:01:18, Info                  CBS    Starting the TiWorker main loop.
    2015-04-20 14:01:18, Info                  CBS    TiWorker starts successfully.
    2015-04-20 14:01:18, Info                  CBS    Universal Time is: 2015-04-20 19:01:18.508
    2015-04-20 14:01:18, Info                  CBS    Loaded Servicing Stack v6.3.9600.17477 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17477_none_fa2b7d3b9b36c7b4\cbscore.dll
    2015-04-20 14:01:18, Info                  CSI    00000001@2015/4/20:19:01:18.514 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ffcd4af7f59 @0x7ffcd4e34a14 @0x7ffcd4e3424b @0x7ff69c2ed69a @0x7ff69c2edf4f @0x7ffcfafc2053)
    2015-04-20 14:01:18, Info                  CBS    Could not load SrClient DLL from path: SrClient.dll.  Continuing without system restore points.
    2015-04-20 14:01:18, Info                  CBS    SQM: Initializing online with Windows opt-in: False
    2015-04-20 14:01:18, Info                  CBS    SQM: Cleaning up report files older than 10 days.
    2015-04-20 14:01:18, Info                  CBS    SQM: Requesting upload of all unsent reports.
    2015-04-20 14:01:18, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
    2015-04-20 14:01:18, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
    2015-04-20 14:01:18, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6
    2015-04-20 14:01:18, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
    2015-04-20 14:01:18, Info                  CBS    Session: 30440348_1646343471 initialized by client DISM Package Manager Provider.
    2015-04-20 14:01:18, Info                  CBS    Enumerating Foundation package: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, this could be slow
    2015-04-20 14:01:20, Info                  CSI    00000002 CSI Store 741090511808 (0x000000ac8c6fcbc0) initialized
    2015-04-20 14:01:20, Info                  CSI    00000003 Transaction merge required, do-not-merge flag passed.
    2015-04-20 14:01:20, Info                  CSI    00000004@2015/4/20:19:01:20.205 CSI Transaction @0xac8c700fc0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.30440348_1646343471:1/"

    2015-04-20 14:01:21, Error                 CSI    00000005 (F) Current pending rollback transaction content precludes other operations; reboot to complete rollback.[gle=0x80004005]
    2015-04-20 14:01:21, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 14:01:21, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 14:01:21, Info                  CSI    00000006@2015/4/20:19:01:21.962 CSI Transaction @0xac8c700fc0 destroyed
    2015-04-20 14:01:21, Info                  CBS    Failed to get CSI Inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 14:01:21, Info                  CBS    Failed to get component state. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 14:01:21, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 14:01:21, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-NetFx4-OC-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, update: NetFx4 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 14:01:21, Error                 CBS    Failed to get store state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2015-04-20 14:03:22, Info                  CBS    Trusted Installer successfully registered to be restarted for pre-shutdown
    2015-04-20 14:03:22, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
    2015-04-20 14:03:22, Info                  CBS    Winlogon: Stopping notify server
    2015-04-20 14:03:22, Info                  CBS    Winlogon: Unloading SysNotify DLL
    2015-04-20 14:03:22, Info                  CBS    TiWorker signaled for shutdown, going to exit.
    2015-04-20 14:03:22, Info                  CBS    Ending the TiWorker main loop.
    2015-04-20 14:03:22, Info                  CBS    Starting TiWorker finalization.
    2015-04-20 14:03:22, Info                  CBS    Ending the TrustedInstaller main loop.
    2015-04-20 14:03:22, Info                  CBS    Starting TrustedInstaller finalization.
    2015-04-20 14:03:22, Info                  CBS    Ending TrustedInstaller finalization.2015-04-20 14:03:22, 2015-2015-04-20 14:03:22, Info                  CBS    Ending TiWorker finalization.

    And, if I reboot the server everything goes away and I have to start the install process from scratch. Also note that this server is current with all patches.

    Monday, April 20, 2015 7:12 PM
  • Anna,

    I became frustrated with the previous efforts and decided to recreate a brand new, clean installation of Windows 2012 R2. To eliminate any issues related to other programs that were installed or that might have conflicted with WSUS.

    Once the new machine was created I downloaded all available patches to eliminate that issue. Next I brought up the Server Manager and went through the default WSUS installation. At the end of the installation I got the error message:

    The request to add or remove features on the specified server failed. The operation cannot be completed because the server that you specified requires a restart.

    When I look at what services are running I see the following:

    • WSUS Service is disabled and not running
    • Windows Internal Database is manual and not running
    • Windows Modules Installer is automatic and not running
    • There are no SQL or Web processes listed

    I’m unable to start The WID because of a logon failure (NT SERVICE\MSSQL$MICROSOFT##WID). So I change it to the local system account and it starts. I change WSUS to automatic and it starts fine. And the Windows Modules Installer starts by itself. Going back to the Server Manager I do a refresh and WSUS Service and Windows Module Installer both stop. This is the tail end of the CBS log:

    2015-04-20 14:47:04, Info                  CBS    TI: --- Initializing Trusted Installer ---

    2015-04-20 14:47:04, Info                  CBS    TI: Last boot time: 2015-04-20 14:16:22.584

    2015-04-20 14:47:04, Info                  CBS    TrustedInstaller terminated with pending operations.

    2015-04-20 14:47:04, Info                  CBS    Starting TrustedInstaller initialization.

    2015-04-20 14:47:04, Info                  CBS    Ending TrustedInstaller initialization.

    2015-04-20 14:47:04, Info                  CBS    Starting the TrustedInstaller main loop.

    2015-04-20 14:47:04, Info                  CBS    TrustedInstaller service starts successfully.

    2015-04-20 14:47:04, Info                  CBS    Winlogon: Registering for CreateSession notifications

    2015-04-20 14:47:04, Info                  CBS    Registering for pre-shutdown notification to complete the pended operation

    2015-04-20 14:47:04, Info                  CBS    Startup processing thread terminated normally

    2015-04-20 14:47:04, Info                  CBS    Starting TiWorker initialization.

    2015-04-20 14:47:04, Info                  CBS    Ending TiWorker initialization.

    2015-04-20 14:47:04, Info                  CBS    Starting the TiWorker main loop.

    2015-04-20 14:47:04, Info                  CBS    TiWorker starts successfully.

    2015-04-20 14:47:04, Info                  CBS    Universal Time is: 2015-04-20 19:47:04.522

    2015-04-20 14:47:04, Info                  CBS    Loaded Servicing Stack v6.3.9600.17477 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17477_none_fa2b7d3b9b36c7b4\cbscore.dll

    2015-04-20 14:47:04, Info                  CSI    00000001@2015/4/20:19:47:04.528 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ff82fa57f59 @0x7ff82fd94a14 @0x7ff82fd9424b @0x7ff65d10d69a @0x7ff65d10df4f @0x7ff85aa32053)

    2015-04-20 14:47:04, Info                  CBS    Could not load SrClient DLL from path: SrClient.dll.  Continuing without system restore points.

    2015-04-20 14:47:04, Info                  CBS    SQM: Initializing online with Windows opt-in: False

    2015-04-20 14:47:04, Info                  CBS    SQM: Cleaning up report files older than 10 days.

    2015-04-20 14:47:04, Info                  CBS    SQM: Requesting upload of all unsent reports.

    2015-04-20 14:47:04, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]

    2015-04-20 14:47:04, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]

    2015-04-20 14:47:04, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6

    2015-04-20 14:47:04, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]

    2015-04-20 14:47:04, Info                  CBS    Session: 30440354_3336675308 initialized by client DISM Package Manager Provider.

    2015-04-20 14:47:04, Info                  CBS    Enumerating Foundation package: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, this could be slow

    2015-04-20 14:47:06, Info                  CSI    00000002 CSI Store 704322338928 (0x000000a3fce20070) initialized

    2015-04-20 14:47:06, Info                  CSI    00000003 Transaction merge required, do-not-merge flag passed.

    2015-04-20 14:47:06, Info                  CSI    00000004@2015/4/20:19:47:06.162 CSI Transaction @0xa3fc40d190 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [26]"TI5.30440354_3336675308:1/"

    2015-04-20 14:47:07, Error                 CSI    00000005 (F) Current pending rollback transaction content precludes other operations; reboot to complete rollback.[gle=0x80004005]

    2015-04-20 14:47:07, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:47:07, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:47:07, Info                  CSI    00000006@2015/4/20:19:47:07.929 CSI Transaction @0xa3fc40d190 destroyed

    2015-04-20 14:47:07, Info                  CBS    Failed to get CSI Inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:47:07, Info                  CBS    Failed to get component state. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:47:07, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:47:07, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-NetFx4-OC-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, update: NetFx4 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:47:07, Error                 CBS    Failed to get store state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:49:08, Info                  CBS    Trusted Installer successfully registered to be restarted for pre-shutdown

    2015-04-20 14:49:08, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP

    2015-04-20 14:49:08, Info                  CBS    Winlogon: Stopping notify server

    2015-04-20 14:49:08, Info                  CBS    Winlogon: Unloading SysNotify DLL

    2015-04-20 14:49:08, Info                  CBS    TiWorker signaled for shutdown, going to exit.

    2015-04-20 14:49:08, Info                  CBS    Ending the TiWorker main loop.

    2015-04-20 14:49:08, Info                  CBS    Starting TiWorker finalization.

    2015-04-20 14:49:08, Info                  CBS    Ending the TrustedInstaller main loop.

    2015-04-20 14:49:08, Info                  CBS    Starting TrustedInstaller finalization.

    2015-04-20 14:49:08, Info                  CBS    Ending TrustedInstaller finalization.

    2015-04-20 14:49:08, Info                  CBS    Ending TiWorker finalization.

    2015-04-20 14:49:11, Info                  CBS    TI: --- Initializing Trusted Installer ---

    2015-04-20 14:49:11, Info                  CBS    TI: Last boot time: 2015-04-20 14:16:22.584

    2015-04-20 14:49:11, Info                  CBS    TrustedInstaller terminated with pending operations.

    2015-04-20 14:49:11, Info                  CBS    Starting TrustedInstaller initialization.

    2015-04-20 14:49:11, Info                  CBS    Ending TrustedInstaller initialization.

    2015-04-20 14:49:11, Info                  CBS    Starting the TrustedInstaller main loop.

    2015-04-20 14:49:11, Info                  CBS    TrustedInstaller service starts successfully.

    2015-04-20 14:49:11, Info                  CBS    Winlogon: Registering for CreateSession notifications

    2015-04-20 14:49:11, Info                  CBS    Registering for pre-shutdown notification to complete the pended operation

    2015-04-20 14:49:11, Info                  CBS    Startup processing thread terminated normally

    2015-04-20 14:49:11, Info                  CBS    Starting TiWorker initialization.

    2015-04-20 14:49:11, Info                  CBS    Ending TiWorker initialization.

    2015-04-20 14:49:11, Info                  CBS    Starting the TiWorker main loop.

    2015-04-20 14:49:11, Info                  CBS    TiWorker starts successfully.

    2015-04-20 14:49:11, Info                  CBS    Universal Time is: 2015-04-20 19:49:11.770

    2015-04-20 14:49:11, Info                  CBS    Loaded Servicing Stack v6.3.9600.17477 with Core: C:\Windows\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.3.9600.17477_none_fa2b7d3b9b36c7b4\cbscore.dll

    2015-04-20 14:49:11, Info                  CSI    00000001@2015/4/20:19:49:11.775 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7ff82f7d7f59 @0x7ff82fb14a14 @0x7ff82fb1424b @0x7ff65d10d69a @0x7ff65d10df4f @0x7ff85aa32053)

    2015-04-20 14:49:11, Info                  CBS    Could not load SrClient DLL from path: SrClient.dll.  Continuing without system restore points.

    2015-04-20 14:49:11, Info                  CBS    SQM: Initializing online with Windows opt-in: False

    2015-04-20 14:49:11, Info                  CBS    SQM: Cleaning up report files older than 10 days.

    2015-04-20 14:49:11, Info                  CBS    SQM: Requesting upload of all unsent reports.

    2015-04-20 14:49:11, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]

    2015-04-20 14:49:11, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]

    2015-04-20 14:49:11, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6

    2015-04-20 14:49:11, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]

    2015-04-20 14:49:11, Info                  CBS    Session: 30440355_314186625 initialized by client DISM Package Manager Provider.

    2015-04-20 14:49:11, Info                  CBS    Enumerating Foundation package: Microsoft-Windows-ServerCore-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, this could be slow

    2015-04-20 14:49:13, Info                  CSI    00000002 CSI Store 918669897712 (0x000000d5e4fe2ff0) initialized

    2015-04-20 14:49:13, Info                  CSI    00000003 Transaction merge required, do-not-merge flag passed.

    2015-04-20 14:49:13, Info                  CSI    00000004@2015/4/20:19:49:13.411 CSI Transaction @0xd5e44d4020 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [25]"TI5.30440355_314186625:1/"

    2015-04-20 14:49:15, Error                 CSI    00000005 (F) Current pending rollback transaction content precludes other operations; reboot to complete rollback.[gle=0x80004005]

    2015-04-20 14:49:15, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:49:15, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:49:15, Info                  CSI    00000006@2015/4/20:19:49:15.219 CSI Transaction @0xd5e44d4020 destroyed

    2015-04-20 14:49:15, Info                  CBS    Failed to get CSI Inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:49:15, Info                  CBS    Failed to get component state. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:49:15, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:49:15, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-NetFx4-OC-Package~31bf3856ad364e35~amd64~~6.3.9600.16384, update: NetFx4 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    2015-04-20 14:49:15, Error                 CBS    Failed to get store state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

    I have pretty much exhausted what I know about WSUS and I’m at a deadend so any advice would be appreciated.

    Monday, April 20, 2015 7:53 PM
  • Some additional errors from the event log:

    Faulting application name: WsusService.exe, version: 6.3.9600.17198, time stamp: 0x538e7c0c

    Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737

    Exception code: 0xe0434352

    Fault offset: 0x0000000000008b9c

    Faulting process id: 0xdd8

    Faulting application start time: 0x01d07ba3926b7766

    Faulting application path: C:\Program Files\Update Services\Services\WsusService.exe

    Faulting module path: C:\Windows\system32\KERNELBASE.dll

    Report Id: d035371a-e796-11e4-80bd-00155d00710a

    Faulting package full name:

    Faulting package-relative application ID:

    Application: WsusService.exe

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.Security.SecurityException

    Stack:

       at Microsoft.UpdateServices.Internal.ClassFactory.CreateInstance(System.Type, System.Object[])

       at Microsoft.UpdateServices.EventSystem.SusService.SusServiceStartUpThreadProc()

       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

       at System.Threading.ThreadHelper.ThreadStart()

    Fault bucket , type 0

    Event Name: CLR20r3

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: WsusService.exe

    P2: 6.3.9600.17198

    P3: 538e7c0c

    P4: mscorlib

    P5: 4.0.30319.34209

    P6: 53489fcf

    P7: 4c8f

    P8: 50

    P9: System.Security.Security

    P10:

    Attached files:

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_WsusService.exe_82915253bf08536b7652e80b7564b75322756_0beab687_0e39541a

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: d035371a-e796-11e4-80bd-00155d00710a

    Report Status: 4100

    Hashed bucket:

    The contents of C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_WsusService.exe_82915253bf08536b7652e80b7564b75322756_0beab687_0e39541a

    are:

    Version=1

    EventType=CLR20r3

    EventTime=130740331663026657

    ReportType=2

    Consent=1

    ReportIdentifier=d035371b-e796-11e4-80bd-00155d00710a

    IntegratorReportIdentifier=d035371a-e796-11e4-80bd-00155d00710a

    NsAppName=WsusService.exe

    Response.type=4

    Sig[0].Name=Problem Signature 01

    Sig[0].Value=WsusService.exe

    Sig[1].Name=Problem Signature 02

    Sig[1].Value=6.3.9600.17198

    Sig[2].Name=Problem Signature 03

    Sig[2].Value=538e7c0c

    Sig[3].Name=Problem Signature 04

    Sig[3].Value=mscorlib

    Sig[4].Name=Problem Signature 05

    Sig[4].Value=4.0.30319.34209

    Sig[5].Name=Problem Signature 06

    Sig[5].Value=53489fcf

    Sig[6].Name=Problem Signature 07

    Sig[6].Value=4c8f

    Sig[7].Name=Problem Signature 08

    Sig[7].Value=50

    Sig[8].Name=Problem Signature 09

    Sig[8].Value=System.Security.Security

    DynamicSig[1].Name=OS Version

    DynamicSig[1].Value=6.3.9600.2.0.0.272.7

    DynamicSig[2].Name=Locale ID

    DynamicSig[2].Value=1033

    DynamicSig[22].Name=Additional Information 1

    DynamicSig[22].Value=136c

    DynamicSig[23].Name=Additional Information 2

    DynamicSig[23].Value=136ce20be86743b3de0f450ca9cfea82

    DynamicSig[24].Name=Additional Information 3

    DynamicSig[24].Value=a68f

    DynamicSig[25].Name=Additional Information 4

    DynamicSig[25].Value=a68f764211a2bc1f380543c042ebe3c2

    UI[2]=C:\Program Files\Update Services\Services\WsusService.exe

    UI[5]=Check online for a solution (recommended)

    UI[6]=Check for a solution later (recommended)

    UI[7]=Close

    UI[8]=WSUS stopped working and was closed

    UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

    UI[10]=&Close

    LoadedModule[0]=C:\Program Files\Update Services\Services\WsusService.exe

    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

    LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

    LoadedModule[3]=C:\Windows\system32\KERNEL32.dll

    LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll

    LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll

    LoadedModule[6]=C:\Windows\system32\msvcrt.dll

    LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll

    LoadedModule[8]=C:\Windows\system32\RPCRT4.dll

    LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

    LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll

    LoadedModule[11]=C:\Windows\SYSTEM32\combase.dll

    LoadedModule[12]=C:\Windows\system32\USER32.dll

    LoadedModule[13]=C:\Windows\system32\GDI32.dll

    LoadedModule[14]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

    LoadedModule[15]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll

    LoadedModule[16]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\fc9860df7e7c03efd26ad5311301dfcb\mscorlib.ni.dll

    LoadedModule[17]=C:\Windows\system32\ole32.dll

    LoadedModule[18]=C:\Windows\SYSTEM32\kernel.appcore.dll

    LoadedModule[19]=C:\Windows\SYSTEM32\CRYPTBASE.dll

    LoadedModule[20]=C:\Windows\SYSTEM32\bcryptPrimitives.dll

    LoadedModule[21]=C:\Windows\SYSTEM32\CRYPTSP.dll

    LoadedModule[22]=C:\Windows\system32\rsaenh.dll

    LoadedModule[23]=C:\Windows\SYSTEM32\bcrypt.dll

    LoadedModule[24]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\03684c663aa6a9eeb92faf2dfdba9bc2\System.ni.dll

    LoadedModule[25]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\8d1d2381bc5262cdae4866fb8ff2d65d\System.ServiceProcess.ni.dll

    LoadedModule[26]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

    LoadedModule[27]=C:\Windows\system32\OLEAUT32.dll

    LoadedModule[28]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.Uf40f9b59#\44c64a7b887adb474b411bf093719cd0\Microsoft.UpdateServices.Utils.ni.dll

    LoadedModule[29]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Core\4cf673503527cf01bbe29090272a0c9a\System.Core.ni.dll

    LoadedModule[30]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.Uf5219ec3#\06a5be2a2f59167e29bf105ac868b1e3\Microsoft.UpdateServices.BaseApi.ni.dll

    LoadedModule[31]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.Ufdf28d80#\cc46145d4c2cf5400fc2d4189ce3c748\Microsoft.UpdateServices.Administration.ni.dll

    LoadedModule[32]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.U691d8f98#\e4eb00cff5384f4963283eddf6b26e88\Microsoft.UpdateServices.CoreCommon.ni.dll

    LoadedModule[33]=C:\Program Files\Update Services\Services\Microsoft.UpdateServices.ContentSyncAgent.dll

    LoadedModule[34]=C:\Program Files\Update Services\Services\Microsoft.UpdateServices.CatalogSyncAgent.dll

    LoadedModule[35]=C:\Program Files\Update Services\Services\Microsoft.UpdateServices.Reporting.Rollup.dll

    LoadedModule[36]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.Ubf49399e#\ff7679cbe3128f7aedb4bfd73bc579fa\Microsoft.UpdateServices.HealthMonitoring.ni.dll

    LoadedModule[37]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.U42cbae62#\cf3ea382c3672c45b7ea6617129e2bc5\Microsoft.UpdateServices.StringResources.ni.dll

    LoadedModule[38]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Data\98bce3aba2ad01eb737d48daabc9da7b\System.Data.ni.dll

    LoadedModule[39]=C:\Windows\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll

    LoadedModule[40]=C:\Windows\system32\WS2_32.dll

    LoadedModule[41]=C:\Windows\system32\CRYPT32.dll

    LoadedModule[42]=C:\Windows\system32\NSI.dll

    LoadedModule[43]=C:\Windows\system32\MSASN1.dll

    LoadedModule[44]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Xml\06d95097745c54f7d28868ff547803c4\System.Xml.ni.dll

    LoadedModule[45]=C:\Windows\assembly\NativeImages_v4.0.30319_64\Microsoft.U312c210b#\756a1b94c855b3ae0a13c8b2997999e0\Microsoft.UpdateServices.DBlayer.ni.dll

    LoadedModule[46]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\83f5b1c6f1e6bb55e9aa59bc1aa9fc58\System.Configuration.ni.dll

    LoadedModule[47]=C:\Windows\system32\shell32.dll

    LoadedModule[48]=C:\Windows\SYSTEM32\SHCORE.dll

    LoadedModule[49]=C:\Windows\system32\psapi.dll

    LoadedModule[50]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

    LoadedModule[51]=C:\Windows\SYSTEM32\VERSION.dll

    FriendlyEventName=Stopped working

    ConsentKey=CLR20r3

    AppName=WSUS

    AppPath=C:\Program Files\Update Services\Services\WsusService.exe

    NsPartner=windows

    NsGroup=windows8

    ApplicationIdentity=99354B4542C81F5C74B20B7428F9B566

    Monday, April 20, 2015 8:04 PM
  • Does anyone know why WSUS won't install on a brand new 2012 server that that is running nothing else? This is frustrating.
    Thursday, April 23, 2015 4:13 PM
  • Referring to the error/log messages that I posted on 4/20 -- Does anyone know why WSUS won't install on a brand new 2012 server that that is running nothing else? This is frustrating.
    Monday, May 4, 2015 4:23 PM
  • Good news, at least for me is that I now have WSUS running. The issue was that all of the updates were not installed even though Windows Update said they were. I found out by doing the reboot after the updates on the system console that 1 or more updates failed. The problem was a GPO issue which when resolved allowed the successful installation of WSUS

    Case closed

    Wednesday, June 3, 2015 4:30 PM