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Application Error RRS feed

  • Question

  • I get an application error logged in Event Viewer when I try to install the latest Bluetooth Driver for my hardware.  The exact text of the error is as follows:

    Product: Broadcom 2070 Bluetooth 3.0 -- Error 1935.An error occurred during the installation of assembly 'policy.8.0.Microsoft.VC80.CRT,type="win32-policy",version="8.0.50727.42",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"'. Please refer to Help and Support for more information. HRESULT: 0x800736FD. assembly interface: IAssemblyCacheItem, function: Commit, component: {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}


    Mark Carroll
    Thursday, August 4, 2011 6:56 AM

Answers

  • Hi,

     

    This problem may be caused by compatibility, you may try to right click the application icon and chose troubleshoot compatibility. Then chose “Try recommend setting”.

     

    Also you could try to perform a Clean Boot to check whether this problem is caused by third-party software confliction.

     

    1.       Log on to the computer by using an account that has administrator rights.

     

    2.       Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration utility.

     

    3.       On the General tab, click to select the option Selective startup, and then click to clear the option Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

     

    4.       On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

     

    Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points

     

    5.       Click OK, and then click Restart.

     

    http://support.microsoft.com/kb/929135

     

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG

     

    If the issue persists, you may contact the provider to check the problem.

     

    Also please collect the hardware installation log file in the path of %WINDIR%\Inf\Setupapi*.log, upload the file via SkyDrive and post a link here. Then we can find some information from this log.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Proposed as answer by pkn2011 Tuesday, August 9, 2011 6:04 PM
    • Marked as answer by Robinson Zhang Tuesday, August 23, 2011 2:40 AM
    Tuesday, August 9, 2011 8:30 AM

All replies

  • Hello,

    please contact its manufacturer Technical Support for assistance.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Thursday, August 4, 2011 7:10 AM
  • Mark,

     

    I am having the same issue.  Were you able to get a resolution to this problem?

    Friday, August 5, 2011 4:21 PM
  • hi

     

    may this link can help you : http://forums.whirlpool.net.au/archive/152876

     

    best regards


    System Engineer | vNext Consulting
    Monday, August 8, 2011 11:04 AM
  • Hi, make sure you check your devices - go to the Bluetooth - and check whether updating your broadcom driver(s) is actually required. Sometimes your existing driver can be best..

    Do you have any problems with the driver it is using now?

     

    The old adage perhaps applies:

    "If it ain't broke - don't fix it." :)

     

    Regards, pkn


    If my post was helpful - give it a Vote. If it helps solve your problem - propose it as Answer. ;-)
    Monday, August 8, 2011 5:35 PM
  • Hi,

     

    This problem may be caused by compatibility, you may try to right click the application icon and chose troubleshoot compatibility. Then chose “Try recommend setting”.

     

    Also you could try to perform a Clean Boot to check whether this problem is caused by third-party software confliction.

     

    1.       Log on to the computer by using an account that has administrator rights.

     

    2.       Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration utility.

     

    3.       On the General tab, click to select the option Selective startup, and then click to clear the option Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

     

    4.       On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

     

    Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points

     

    5.       Click OK, and then click Restart.

     

    http://support.microsoft.com/kb/929135

     

    Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG

     

    If the issue persists, you may contact the provider to check the problem.

     

    Also please collect the hardware installation log file in the path of %WINDIR%\Inf\Setupapi*.log, upload the file via SkyDrive and post a link here. Then we can find some information from this log.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Proposed as answer by pkn2011 Tuesday, August 9, 2011 6:04 PM
    • Marked as answer by Robinson Zhang Tuesday, August 23, 2011 2:40 AM
    Tuesday, August 9, 2011 8:30 AM
  • I know this thread is a little old, and I'm not trying to be an ass, but ...

    Can you please explain to me Marwab exactly how in the HELL a discussion about

    Blocking Port 25 Outbound   on Optusnet.au mailserver   http://forums.whirlpool.net.au/archive/152876

    is relevant to an issue with installing bluetooth drivers.  The issue of bluetooth driver problems is why I came to this thread. I followed your posted link in the hopes of gathering more information on the bluetooth issue.  In the future PLEASE make sure that what you contribute is pertinent to the discussion at hand.

    The thread there was extremely long. I presumed that the issue was not going to be addressed. But, in the interest of being both fair and thorough I read the whole thread. ( thought that the thread might go off topic as so often happens. But noooo.)

    That was time out of my life I will never get back.


    • Edited by mikec694u Friday, February 24, 2012 6:33 PM
    Friday, February 24, 2012 6:24 PM