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Problems with Internet Explorer having a "problem and needing to close" RRS feed

  • Question

  • Been having problems ever since Automatic updates downloaded some recent updates with Internet Explorer having problems and needing to close. Window pops up and says info has been sent to Microsoft, but problem is still occurring.  Any suggestions??  Several updates were installed at the same time so i have no idea which of the updates is causing the problem.  My computer is only a few months old and I have Windows Live Essentials security on it....no viruses...
    Thursday, January 19, 2012 6:18 PM

Answers

  • One thing you could try is restoring the OS configuration to the point before the updates were installed, and see if that solves your problem.  If it does, then maybe you can apply updates one-at-a-time and try to determine which one caused the problem through process of elimination.

    To do this, go into the Control Panel and search for "Recovery".  Under System, select "Restore system files and settings from a restore point", and step through the wizard.  If you can, pick the restore point date that you believe is on or before the date the updates were installed.

    Kevin


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde
    • Proposed as answer by Soh.M Tuesday, January 24, 2012 2:11 AM
    • Marked as answer by Kevin Remde Tuesday, January 24, 2012 4:01 AM
    Saturday, January 21, 2012 12:55 PM

All replies

  • Hi, Possible to share which internet explorer version you are using ? What is your operating systems version and service pack level ? click start run > type eventvwr > application check for error logs. if possible kindly provide faulting module code. thank you
    Guowen Su
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    Friday, January 20, 2012 3:46 AM
  • One thing you could try is restoring the OS configuration to the point before the updates were installed, and see if that solves your problem.  If it does, then maybe you can apply updates one-at-a-time and try to determine which one caused the problem through process of elimination.

    To do this, go into the Control Panel and search for "Recovery".  Under System, select "Restore system files and settings from a restore point", and step through the wizard.  If you can, pick the restore point date that you believe is on or before the date the updates were installed.

    Kevin


    Kevin Remde US DPE - IT Evangelism - Microsoft Corporation http://blogs.technet.com/kevinremde http://twitter.com/kevinremde
    • Proposed as answer by Soh.M Tuesday, January 24, 2012 2:11 AM
    • Marked as answer by Kevin Remde Tuesday, January 24, 2012 4:01 AM
    Saturday, January 21, 2012 12:55 PM
  • would it be easier to just go to the add remove programs ansd uninstall the ie updates?  there may have been updates for the rest of the system that are necessary and working fine.  i wouldn't use the restore point if you were just having issues with ie. 
    Monday, February 6, 2012 3:30 PM