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My scanner has stopped connecting with the server RRS feed

  • Question

  • I have a HP Officejet Pro 6830 printer/scanner and all of a sudden it has stopped connecting with my pc.  It says there is a server error and I don't know how to fix it.
    Thursday, April 5, 2018 11:21 AM

All replies

  • Hi,

    Is it a network printer? How did you connect you printer, wired or wireless?

    Can you ping the printer using IP?

    Did you use DHCP to release IP of the printer?

    It is suggested that you can set a static IP to avoid IP conflict. In addition, you can update the printer driver .


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    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, April 9, 2018 7:58 AM
  • Hi Vivian

    It is a network printer and it is connected wirelessly. The printer IP is 8C-DC-D4-C1-A7-96 and it also says Not Connected.  Unfortunately that is all I know the rest of your reply I don't understand.

    Monday, April 9, 2018 8:31 AM
  • Thanks for quick reply.

    Please refer to the article to help trouble shoot the problem.

    https://support.hp.com/sg-en/document/c02790693

    Note: this is a 3rd party link, we don't have any warranties on this website. It's just for your convenience.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, April 9, 2018 9:20 AM