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Not saving passwords RRS feed

  • Question

  • Hi,

    Trying to work out why IE is not asking to save usernames & passwords despite the setting being on. Followed article https://support.microsoft.com/en-us/kb/306895 & started the Protected Storage Service. Machine is a new machine with Windows 7. It did have McAfee preinstalled (I noticed some people talking about this regarding this issue) which was removed. Symantec End Point Protection is now installed.

    Not even being asked if password/username would like to be saved.

    Any ideas what might be going wrong.

    Thanks in advance

    Monday, February 8, 2016 9:16 AM

Answers

  • Hi,

    Try,

    first do a Reset (Advanced tab of Internet Options) and clear your existing form data (if any)....

    reboot your machine after uninstalling the Mcaffee software.... (Start>Run>Msconfig to check that any startup processes have also been uninstalled/removed).

    Tools>Internet Options>Advanced tab, check/uncheck "Enable third-party browser extensions" (close and restart the browser for the full changes to take affect)...

    Note that some toolbar addons like the google toolbar and robo bar have their own settings for web form data storage and use....

    .... some sites may use cookies to store a user token, you need to have cookies enabled, some sites may use third party cookies. (Content tab of Internet options).

    Please include the full address of any websites you are having troubles with your posts. As the stated reference for the saveformdata api is not widely used on web sites. Some sites use completely different methods to authenticate users. eg.. what happens when you navigate here? are you prompted for your MS credentials? Do you have to manually use the login button?

    You could also use procmon.exe to monitor registry writes to the form data store in the HKCU>Software>Microsoft>Internet Explorer Keys to check for permission keys or the Dev tools' (f12) networking tab to inspect the form request header and content...


    Rob^_^

    Tuesday, February 9, 2016 4:24 AM

All replies

  • Hi,

    is this your website?

    see http://blogs.msdn.com/b/ieinternals/archive/2009/09/10/troubleshooting-stored-login-problems-in-ie.aspx

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us

    If possible include links to any websites that you are having problems with your questions.


    Rob^_^

    Tuesday, February 9, 2016 12:37 AM
  • Hello Rob,

    Its all websites, in fact ive also downloaded Firefox & happening there as well.

    I am an IT Pro

    Tuesday, February 9, 2016 2:03 AM
  • Hi,

    Try,

    first do a Reset (Advanced tab of Internet Options) and clear your existing form data (if any)....

    reboot your machine after uninstalling the Mcaffee software.... (Start>Run>Msconfig to check that any startup processes have also been uninstalled/removed).

    Tools>Internet Options>Advanced tab, check/uncheck "Enable third-party browser extensions" (close and restart the browser for the full changes to take affect)...

    Note that some toolbar addons like the google toolbar and robo bar have their own settings for web form data storage and use....

    .... some sites may use cookies to store a user token, you need to have cookies enabled, some sites may use third party cookies. (Content tab of Internet options).

    Please include the full address of any websites you are having troubles with your posts. As the stated reference for the saveformdata api is not widely used on web sites. Some sites use completely different methods to authenticate users. eg.. what happens when you navigate here? are you prompted for your MS credentials? Do you have to manually use the login button?

    You could also use procmon.exe to monitor registry writes to the form data store in the HKCU>Software>Microsoft>Internet Explorer Keys to check for permission keys or the Dev tools' (f12) networking tab to inspect the form request header and content...


    Rob^_^

    Tuesday, February 9, 2016 4:24 AM
  • Thanks Rob,

    Ill give that a try when next at client site.

    Much appreciated.

    Todd

    Thursday, February 11, 2016 4:59 AM