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  • Question

  • why does Internet Explorer open & re-open?? the same thing happens when I try to shut down

    Wednesday, March 1, 2017 7:14 PM

All replies

  • Hi Francie,

    What is the system version you are using?

    When did the issue start to occur?

    Have you made any modifications to the machine before?
    Are there any error messages recorded in Event Viewer (Windows Logs\Application)?

    Run “iexplore.exe -extoff” to open Internet Explorer without add-ons to troubleshoot whether the issue is caused by add-ons.
    If the symptom disappear, try to use dichotomy to disable third party add-ons or extensions for finding the cause.
    If the symptom persists, please perform a Clean Boot following the link below and reset Internet Explorer Settings in tool\Internet Options\Advanced\Reset Internet Explorer settings.
    Clean boot

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

    Best regards,
    Joy.


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    • Edited by Joy-Qiao Thursday, March 2, 2017 7:51 AM
    • Proposed as answer by Joy-Qiao Thursday, March 2, 2017 9:55 AM
    Thursday, March 2, 2017 7:50 AM