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Frequently Asked Questions about Remote Operations Manager RRS feed

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  • Frequently Asked Questions

     

    1. What is Remote Operations Manager?
      2. What kind of authentication certificates are needed to connect System Center Operations Manager 2007 to System Center Essentials 2007?
      3. In what order do I setup the Remote Operations Manager environment components?
      4. What alerts and events will appear in the Remote Operations Manager environment?
      5. How can I connect to customer computers using Remote Operations Manager?

    6. Is there any documentation about deploying Remote Operations Manager?

     

     

     

    Question 1:  What is Remote Operations Manager?
     

    Answer (Credit Dustin Jones):

     

    Remote Operations Manager is a solution that gives an aggregate view of remote small to mid-market customers’ health - enabling service providers to more efficiently manage more customers with deeper management needs. Knowledge about the most common services and operating systems is built in and automatically alerts at a high level when something goes wrong at a customer site.

     

    Remote Operations Manager takes advantage of the technology provided in System Center Operations Manager 2007 and connects to System Center Essentials 2007 at the customer site for monitoring, reporting, update management, software distribution and inventory.  The solution also provides a web portal to connect to the customer machines for easy access.

     

    Learn more at https://partner.microsoft.com/global/productssolutions/servers/systemcenter/remoteoperationsmanager

     

    Question 2:  What kind of authentication certificates are needed to connect System Center Operations Manager 2007 to System Center Essentials 2007?
     

    Answer (Credit Dustin Jones):

     

    A certificate is needed for each Essentials 20007 server and the Operations Manager management server that Essentials 2007 will communicate with.  The certificate must meet these requirements (The default Windows Certificate Services ‘Computer’ Certificate template meets these requirements)

    • Exist in the “Personal\Certificates” store (Also called the ‘MY’ store) for the computer account.
    • Key Usage : Digital Signature, Key Encipherment (a0)
    • Enhanced Key Usage: Client Authentication (1.3.6.1.5.5.7.3.2), Server Authentication (1.3.6.1.5.5.7.3.1)
    • The subject name of the certificate must contain the FQDN of the server for which the certificate will be installed

    The certificate of the root certificate authority that issued these certificates needs to be imported into the Trusted Root Certification Authorities store on both the Operations Manager management server and the Essential server.  If there are any intermediate or issuing certificate authorities between the root certificate authority and the certificate, their certificates must be imported into the Intermediate Certification Authorities.

    These certificates can be issued by an internet-based certificate authority or Certificate Services from a Windows server.  For more information on using Certificate Services, see http://technet2.microsoft.com/WindowsServer/en/library/d01a80dd-479a-444b-8893-68c40d61dd9c1033.mspx?mfr=true.

     

    Question 3:  In what order do I setup Remote Operations Manager environment components?
     

     Answer:

     

    Service provider side:

    • Install the operations manager 2007 environment.
    • Import the Service Provider MP available on the remote operations manager CD.
    • Create an internet facing Gateway Server with certificate based authentication as part of the Operations Manager 2007 configuration.
    • Install a System Center Operations Manager 2007 UI component & a System Center Essentials 2007 UI component on the same machine.
    • On the primary management server, approve a customer site for the remote server to be managed, set to report to the gateway server.
    • After the customer site has contacted, push agents from the operations manager 2007 console

     

    Customer Side:

    • If not already installed, install System Center Essentials at the customer site, configure product features and push agents.
    • Install the Remote Web Workplace tool available on the remote operations manager CD on the System Center Essentials server.
    • Run the Configure Service Provider tool, pointing to the System Center Operations Manager 2007 gateway server

     

    More detailed information on setting up this environment is available in the documentation on the Remote Operations Manager CD.

     

    Question 4:  What alerts and events will appear in the Remote Operations Manager environment?
     

    Answer:

     

    The data gathered will depend on the management packs imported.  The System Center Essentials server will continue to monitor its environment with the management pack list available at install time unless modified.  These alerts and events will be available by connecting to the System Center Essentials console.  From Operations Manager 2007, the management packs imported into the OM product will gather and alert for customer issues.  The managed lists for OpsMgr and SCE do not need to be identical.

     

    Question 5:  How can I connect to customer computers using Remote Operations Manager?
     

    Answer:


    Remote Operations Manager comes with remote web workplace - a web portal to connect to the console of the remote customer machines.  Deploying the website on the SCE server will give an available path to connect to the customer environment.  For those customers using Small Business Server, remote web workplace may already be available on the DC.

    To connect to the SCE server console, you can also connect directly with the server by importing the SCE side certificates and using the SCE server FQDN.  Firewall configuration for access is required.


     Question 6:  Is there any documentation about deploying Remote Operations Manager?

     

    Answer:

    Try the Remote Operations Manager deployment guide available on the ROM CD or at http://www.microsoft.com/downloads/details.aspx?FamilyId=33D66740-8F86-4AE5-9146E8E180503384&displaylang=en .  Also, try visiting the official site for remote operations manager at https://partner.microsoft.com/global/productssolutions/servers/systemcenter/remoteoperationsmanager

     


     

    Thursday, July 12, 2007 5:30 PM

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