Blue screen to Black screen - Please help RRS feed

  • Question

  • Guys I need help, was having issues with the Blue screen error all last week and tried all the fixes and nothing worked it got bad to the point that I could only run in safe mode, everytime I started up in normal mode it would shut down. So I decided to do a clean install (big mistake). Now I cannot even start up I get a error that says "The computer restarted unexpectedly or encountered a unexpected error. Windows installation cannot proceed. To install windows click OK to restart the computer, and then restart the installation." When I click OK it tries to a start up and goes to a black screen and just sits there. I do not have a recovery CD so what do I do?
    Wednesday, December 22, 2010 5:32 PM

All replies

  • To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.


    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, December 22, 2010 11:28 PM
  • Adding on other advise, you might also want to run memtest or windows memory diagnostic
    Thursday, December 23, 2010 12:01 AM