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Delete AD account after migrating to shared mailbox RRS feed

  • Question

  • What is the procedure to delete an AD account that was associated with a user mailbox after the mailbox is converted to a shared mailbox? We had a number of mailboxes with AD accounts that we would like to clean up after taking a mailbox like sales@mydomain.com and converting it to a shared mailbox.
    Monday, September 12, 2016 4:22 PM

Answers

  • All Exchange mailboxes require a user account to be associated with them. So, you can't delete the user account. However, you can disable the user account.

    When you create a brand new shared mailbox it is created with a disabled user account.


    Byron Wright (http://byronwright.blogspot.ca)

    • Proposed as answer by Jason.Chao Tuesday, September 13, 2016 9:05 AM
    • Marked as answer by Jason.Chao Friday, September 23, 2016 2:08 AM
    Monday, September 12, 2016 4:33 PM

All replies

  • All Exchange mailboxes require a user account to be associated with them. So, you can't delete the user account. However, you can disable the user account.

    When you create a brand new shared mailbox it is created with a disabled user account.


    Byron Wright (http://byronwright.blogspot.ca)

    • Proposed as answer by Jason.Chao Tuesday, September 13, 2016 9:05 AM
    • Marked as answer by Jason.Chao Friday, September 23, 2016 2:08 AM
    Monday, September 12, 2016 4:33 PM
  • Hi,

    Agree with Byron, in addition, if you are the administrator of an Office 365 environment, it’s recommended to read the following article:

    The perils of deleting a Shared Mailbox user account

    Please note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. And the changes made in the above blog is not supported officially by Microsoft.

    Hope it helps.


    Jason Chao
    TechNet Community Support


    Please remember to mark the replies as an answer if they help and unmark them if they provide no help.
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    Tuesday, September 13, 2016 9:11 AM