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Response Groups not working RRS feed

  • Question

  • Hi there

    My environment is a single Lync 2013 Front End Server installed on Server 2012.

    It works since a year and now we want to use some response groups. I created 2 of them and everything seems fine but i cant call these groups. Not from internal and also not from external.

    The clients shows an 500 internal server error with ID 26017.

    So i traced the whole thing on the Front End Server. It seems the Response Group Service cant work with the local SQL Server. I see three error messages.

    1. TL_ERROR(TF_COMPONENT) [2]0B90.37A8::07/23/2014-06:38:39.119.000002fb (RgsClientsLib,MatchMakingLocator.GetActiveInstanceFromDB:683.idx(479))
    (0000000000150BA8)No instance registered as the active instance!

    2. TL_ERROR(TF_COMPONENT) [1]1E08.2910::07/23/2014-06:38:42.462.00000a34 (RgsHostingFramework,CallControlManager.HandleAudioVideoCall:2049.idx(619))
    (000000000362D054)Call is declined because Call Control is not started.

    3. TL_WARN(TF_COMPONENT) [1]0B90.0B7C::07/23/2014-06:38:48.053.00000f2d (RgsClientsLib,MatchMakingLocator.GetActiveMatchMakingInstance:683.idx(301))
    (0000000000150BA8)There is currently no active MatchMaking instance in the pool.

    The Lync Server Event Log shows this error when the Response Group Service starts:

    LS Response Group Service ID 31067

    Lync Server 2013, Response Group Service Match Making could not find the Contact object used for subscribing to agents' presence.

    Cause: The application has not been properly activated or the Contact object was deleted.
    Resolution:
    Deactivate and then activate the application for this pool.

    Is there a way to reinstall / reconfigure the whole response group service incl. the active directory objects?

    I hope somebody could help

    Regards

    Andreas

    Wednesday, July 23, 2014 12:48 PM

Answers

  • Hi,

    Please check if configure the Group, Queue and Workflow successfully.

    Try to change the routing method to attendant or others to have a try.

    Best Regards,

    Eason Huang


    Eason Huang
    TechNet Community Support

    Monday, August 4, 2014 3:06 AM
    Moderator

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