locked
Explorer.EXE Crashing RRS feed

  • Question

  • Hey everyone,

    I run certain applications using different credidentials however when I do this and then each time I start start a new process after this explorer.exe crashes 

    Using Windows7 Enterprise

    64 Bit, 4GB RAM

    Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: SbCredProv.dll_unloaded, version: 0.0.0.0, time stamp: 0x4da6e054
    Exception code: 0xc0000005
    Fault offset: 0x00000000100039be
    Faulting process id: 0xce0
    Faulting application start time: 0x01cd6968cb7a44f8
    Faulting application path: C:\WINDOWS\Explorer.EXE
    Faulting module path: SbCredProv.dll
    Report Id: 0ce39be1-d55d-11e1-9ad3-0026b9b10276

    Tuesday, July 24, 2012 7:39 AM

Answers

  • The problem appears to be the SbCredProv.dll:

    Faulting module name: SbCredProv.dll_unloaded, version: 0.0.0.0, time stamp: 0x4da6e054

    The SbCredProv.dll appears to be a component of McAfee Endpoint Encryption software and, according to the 0x4da6e054 timestamp you may be running an older version.

    Try updating the McAfee software.

    If you are running version 5.2.9 you could try updating to 5.2.10 as suggested in the following link for another problem with the SbCredProv.dll:

    https://kc.mcafee.com/corporate/index?page=content&id=KB72490&actp=LIST

     

    • Proposed as answer by Cloud_TS Thursday, July 26, 2012 1:51 AM
    • Marked as answer by Cloud_TS Friday, August 3, 2012 1:36 AM
    Tuesday, July 24, 2012 12:28 PM

All replies

  • The problem appears to be the SbCredProv.dll:

    Faulting module name: SbCredProv.dll_unloaded, version: 0.0.0.0, time stamp: 0x4da6e054

    The SbCredProv.dll appears to be a component of McAfee Endpoint Encryption software and, according to the 0x4da6e054 timestamp you may be running an older version.

    Try updating the McAfee software.

    If you are running version 5.2.9 you could try updating to 5.2.10 as suggested in the following link for another problem with the SbCredProv.dll:

    https://kc.mcafee.com/corporate/index?page=content&id=KB72490&actp=LIST

     

    • Proposed as answer by Cloud_TS Thursday, July 26, 2012 1:51 AM
    • Marked as answer by Cloud_TS Friday, August 3, 2012 1:36 AM
    Tuesday, July 24, 2012 12:28 PM
  • Hi,

    I am just writing to check the status of this thread. Was the information provided in previous reply helpful to you? Do you have any further questions or concerns? Please feel free to let us know.

    Regards,

    Alex Zhao

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Alex Zhao

    TechNet Community Support

    Monday, July 30, 2012 9:07 AM