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Remote Assisitant: management mode by default? RRS feed

  • Question

  • Hello. When user need help he should click "Yes" in Remote Assistant twice before IT specialist will get management access to user's computer. Is there any possiblity to connect to users in management mode by default?
    Wednesday, July 8, 2015 10:21 AM

Answers

  • Hi pawellrus,

    The main issue is to control the machine directly once the connection has been accepted, right?

    The control needs a trigger from the helpers` machine to choose "Request Control" then the remote machine will get a notification, it is by design. I am afraid it is not available to configure it.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, July 14, 2015 2:40 AM

All replies

  • Hi pawellrus,

    What do you mean by saying " management mode by default", another user can access the machine all the time or something else? What is the expected result you want to get or what is the applying environment?

    There are several group policies can be used to configure the "Remote Assistance".
    Computer Configuration\Administrative Templates\System\Remote Assistance

    Here is a link for reference of Remote Assistance may be useful(It should also be applied to Windows 7):
    Step-by-Step Guide to Remote Assistance
    https://technet.microsoft.com/en-us/library/bb457004.aspx

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, July 9, 2015 6:20 AM
  • When IT specialist connects to user's PC via RA, user has to answer "Yes" twise: first time - to allow connection and share desktop and second time - to allow remote desktop management. So is there any way to remove 1 confirmation, so IT specialist can manage remote desktop right after connection without asking managemet permission?
    Thursday, July 9, 2015 7:07 AM
  • Hi pawellrus,

    How did you make the Remote Assistance?
    According to my test, I only have one option to choose "Yes" to "Allow ".

    Here is the walkthrough of my test:
    1.Create a "invitation" file from the machine which needs help.
    2.Send it to the person whom I want to help me.
    3.The helper click the invitation file and input the password
    4.The remote assistance host machine click "Yes"

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.





    Friday, July 10, 2015 2:05 AM
  • In our case IT specialist initiates the connection by "msra.exe /offerRA". All clients ready to accept connection without invitation. These settings was deployed via GPO.
    Friday, July 10, 2015 6:44 AM
  • Hi pawellrus,

    The main issue is to control the machine directly once the connection has been accepted, right?

    The control needs a trigger from the helpers` machine to choose "Request Control" then the remote machine will get a notification, it is by design. I am afraid it is not available to configure it.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, July 14, 2015 2:40 AM