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AudioCodes gateway question regarding incoming number source RRS feed

  • Question

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    We're having an issue with incoming caller ID not being correct for some numbers.  Lync normalization rules look fine.  All I want to know, is if you find an active call on a particular trunk channel in the AudioCodes web interface and view the properties, is what it says for the Source Tel Number the actual number that the gateway is receiving?  Or is that what the gateway displays after Lync normalizes it?

    Any help would be appreciated, thank you.

    Tuesday, September 20, 2011 12:21 AM

Answers

  • That's how the gateway sees the caller ID as it is received in the call flow. It is not normalized. You should create manipulation tables on the gateway to get the number in a specific synthax.

    Lync normalization will not be shown in the AudioCodes if we're talking about PSTN -> Lync calls. The gateway receives the call with specific Caller/Calling Line ID's, eventually performs some number translation and then forwards it to Lync. Lync can then perform normalization but you'll not be seeing this in the gateway.

     


    Certified IT Professional Lync Server 2010 / Exchange 2007 - http://www.uwictpartner.be
    If you think my post is the answer to your question, please mark it as answer so future visitors can easily find it.
    • Marked as answer by tpullins Tuesday, September 20, 2011 7:31 PM
    Tuesday, September 20, 2011 7:36 AM

All replies

  • That's how the gateway sees the caller ID as it is received in the call flow. It is not normalized. You should create manipulation tables on the gateway to get the number in a specific synthax.

    Lync normalization will not be shown in the AudioCodes if we're talking about PSTN -> Lync calls. The gateway receives the call with specific Caller/Calling Line ID's, eventually performs some number translation and then forwards it to Lync. Lync can then perform normalization but you'll not be seeing this in the gateway.

     


    Certified IT Professional Lync Server 2010 / Exchange 2007 - http://www.uwictpartner.be
    If you think my post is the answer to your question, please mark it as answer so future visitors can easily find it.
    • Marked as answer by tpullins Tuesday, September 20, 2011 7:31 PM
    Tuesday, September 20, 2011 7:36 AM
  • When the incoming call in the gateway, it does not use lync normalization rules. When the gateway rules the call to lync server, the incoming call will use lync normalization rules. Then lync server sends the call to lync client.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, September 20, 2011 8:19 AM