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Cause to automatic reboot RRS feed

  • Question

  • Apparently the PC reboots by itself some times so any running app are shutdown. It doesn´t happen at a certain scheduled time and Windows Update and graphics updater are set to manual. How do you stop it?

    Friday, August 2, 2013 10:43 AM

Answers

  • Hi,

    To enable us to assist you with your computer's symptoms, upload the contents of your "\Windows\Minidump" folder. 

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:

    How to read the small memory dump file that is created by Windows if a crash occurs

    http://support.microsoft.com/kb/315263#method2

    Please also collect system information to me:

    Open System Information by clicking the Start button. In the search box, type System Information, and then, in the list of results, click System Information.  You can save System Information in the TXT file format by clicking File, clicking Export, typing a name for the file, and then clicking Save.

    Thanks for your cooperation and look forward to your response.


    Kate Li

    TechNet Community Support

    • Marked as answer by Cloud_TS Thursday, August 15, 2013 1:12 AM
    Friday, August 9, 2013 1:38 AM

All replies

  • Hi,

    From your post, I know that your computer restarted automatically. Your Windows update and graphic updater have been set to manual.

    This issue can be caused by driver or software conflict. Please first let me know the answers about following questions and try my suggestions below:

    1. When did this issue start? Have you installed some other updates or new hardware or drivers before this issue?
    2. Please check your event log and post it here to me for further research.

    Regarding current situation, let’s test if the issue still happen in Safe Mode:

    To start system in Safe Mode:

    Start your computer in safe mode:

    http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

    If it doesn’t happen again in safe mode, please start your computer in Clean boot mode to check the result:

    To start system in Clean boot mode:

    How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

    http://support.microsoft.com/kb/929135

    Note After clean boot troubleshooting, please follow steps under “How to reset the computer to start as usual after clean boot troubleshooting” in above article.

    Please take your time to perform these steps to and let me know the results.

    Look forward to your response.


    Kate Li TechNet Community Support

    Monday, August 5, 2013 2:14 AM
  • It´s a little difficult to test in safe mode and clean boot, because it might happen after 3-8 hours or only at night and sometimes it doesn´t happen at all.

    Thing is there is supposed to be something about it in event log and there was only indication of a reboot. Fx Task Manager Uptime clearly showed that it had restarted. So next time it happens: How do you find out what caused it in event logs?

    Tuesday, August 6, 2013 2:23 AM
  • Hi,

    To enable us to assist you with your computer's symptoms, upload the contents of your "\Windows\Minidump" folder. 

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.

    * Zip up the copy (compress them)

    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:

    How to read the small memory dump file that is created by Windows if a crash occurs

    http://support.microsoft.com/kb/315263#method2

    Please also collect system information to me:

    Open System Information by clicking the Start button. In the search box, type System Information, and then, in the list of results, click System Information.  You can save System Information in the TXT file format by clicking File, clicking Export, typing a name for the file, and then clicking Save.

    Thanks for your cooperation and look forward to your response.


    Kate Li

    TechNet Community Support

    • Marked as answer by Cloud_TS Thursday, August 15, 2013 1:12 AM
    Friday, August 9, 2013 1:38 AM
  • Hey, thanks for the reply.

    Maybe there was a minidump folder present. But what ever there was it´s gone now. The security on this OS with Win7-64bit is Rollback RX. And before installing drivers for a newly bought WiFi adapter it had to rollback to a previously snapshot. This keeps the system clean as a whistle but also wipes out any logs, temp data etc. beyond the factory settings.

    And it hasn´t automatically rebooted since then. Thanks for the support

    Saturday, August 10, 2013 3:06 PM